# Installation Issues **URL:** https://community.passbolt.com/c/installation-issues/5.md?page=1 [Latest](https://community.passbolt.com/latest.md) · [Categories](https://community.passbolt.com/categories.md) · [Tags](https://community.passbolt.com/tags.md) **Page:** 2 --- ## [After upgrade to Passbolt-CE-5.12 new PIN Code resource type is not visible](https://community.passbolt.com/t/after-upgrade-to-passbolt-ce-5-12-new-pin-code-resource-type-is-not-visible/14356)
**Author:** [@aspx1981](https://community.passbolt.com/u/aspx1981)\ **Replies:** 1\ **Last updated:** [May 26, 2026, 11:46am UTC](https://community.passbolt.com/t/after-upgrade-to-passbolt-ce-5-12-new-pin-code-resource-type-is-not-visible/14356 "2026-05-26T11:46:30Z")
Checklist I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12 I have read the tutorials, help and searched for similar issues I provide relevant information about my s… --- ## [Metadata private key not found after Upgrading to Passbolt 5.6.1](https://community.passbolt.com/t/metadata-private-key-not-found-after-upgrading-to-passbolt-5-6-1/13841)
**Author:** [@piresand](https://community.passbolt.com/u/piresand)\ **Replies:** 1\ **Last updated:** [May 26, 2026, 7:56am UTC](https://community.passbolt.com/t/metadata-private-key-not-found-after-upgrading-to-passbolt-5-6-1/13841 "2026-05-26T07:56:51Z")
I updated my Passbolt (CE) to v5.6.1 and after enabling Zero-knowledge mode and Rotate key, I run a Healthcheck and it showing the following error: Metadata \[FAIL\] No server metadata private key found. \[FAIL\] No activ… --- ## [I have updates from 5.4 to 5.11 in docker I can't save SMTP changes](https://community.passbolt.com/t/i-have-updates-from-5-4-to-5-11-in-docker-i-cant-save-smtp-changes/14337)
**Author:** [@Ahmad](https://community.passbolt.com/u/Ahmad)\ **Replies:** 4\ **Last updated:** [May 25, 2026, 10:47am UTC](https://community.passbolt.com/t/i-have-updates-from-5-4-to-5-11-in-docker-i-cant-save-smtp-changes/14337 "2026-05-25T10:47:24Z")
Checklist I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12 I have read the tutorials, help and searched for similar issues I provide relevant information about my s… --- ## [Ubuntu focal package breaks with required ldap module](https://community.passbolt.com/t/ubuntu-focal-package-breaks-with-required-ldap-module/14362)
**Author:** [@garrett](https://community.passbolt.com/u/garrett)\ **Replies:** 4\ **Last updated:** [May 22, 2026, 12:50pm UTC](https://community.passbolt.com/t/ubuntu-focal-package-breaks-with-required-ldap-module/14362 "2026-05-22T12:50:08Z")
Hey guys! Was updating an instance on an older Ubuntu 20 focal and … seems the 5.12.0-1 Ubuntu package now requires the ldap module with version higher than 8.2, but this is not currently available via the sury repo for… --- ## [2026-04-21 08:22:40 debug: The OpenPGP key can not be used to encrypt.](https://community.passbolt.com/t/2026-04-21-0840-debug-the-openpgp-key-can-not-be-used-to-encrypt/14370)
**Author:** [@bjdijk](https://community.passbolt.com/u/bjdijk)\ **Replies:** 1\ **Last updated:** [May 20, 2026, 6:46pm UTC](https://community.passbolt.com/t/2026-04-21-0840-debug-the-openpgp-key-can-not-be-used-to-encrypt/14370 "2026-05-20T18:46:11Z")
Checklist I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12 I have read the tutorials, help and searched for similar issues I provide relevant information about my s… --- ## [Help to activate SSL working on port 8080](https://community.passbolt.com/t/help-to-activate-ssl-working-on-port-8080/14363)
**Author:** [@xlogic82](https://community.passbolt.com/u/xlogic82)\ **Replies:** 1\ **Last updated:** [May 20, 2026, 5:34am UTC](https://community.passbolt.com/t/help-to-activate-ssl-working-on-port-8080/14363 "2026-05-20T05:34:13Z")
Checklist I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12 I have read the tutorials, help and searched for similar issues I provide relevant information about my s… --- ## [Small issues after migrating to Postgresql](https://community.passbolt.com/t/small-issues-after-migrating-to-postgresql/14355)
**Author:** [@ibaraki](https://community.passbolt.com/u/ibaraki)\ **Replies:** 1\ **Last updated:** [May 18, 2026, 6:18am UTC](https://community.passbolt.com/t/small-issues-after-migrating-to-postgresql/14355 "2026-05-18T06:18:22Z")
After migrating Passbolt to Postgresql following this guide ( https://www.passbolt.com/blog/how-to-configure-passbolt-with-postgresql-experimental - Using Option 3 ), I saw some errors in the Passbolt logs regarding the i… --- ## [Passbolt pro docker not accessible after few hours](https://community.passbolt.com/t/passbolt-pro-docker-not-accessible-after-few-hours/14322)
**Author:** [@Prasad](https://community.passbolt.com/u/Prasad)\ **Replies:** 5\ **Last updated:** [May 18, 2026, 3:33am UTC](https://community.passbolt.com/t/passbolt-pro-docker-not-accessible-after-few-hours/14322 "2026-05-18T03:33:39Z")
Checklist I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12 I have read the tutorials, help and searched for similar issues I provide relevant information about my s… --- ## [Error upgrading from 5.11 to 5.12](https://community.passbolt.com/t/error-upgrading-from-5-11-to-5-12/14352)
**Author:** [@shootify](https://community.passbolt.com/u/shootify)\ **Replies:** 3\ **Last updated:** [May 15, 2026, 6:51pm UTC](https://community.passbolt.com/t/error-upgrading-from-5-11-to-5-12/14352 "2026-05-15T18:51:16Z")
Hi guys, i recently tried to upgrade my passsbolt CE from 5.11 (running stable) to 5.12 followed the commands as usual https://www.passbolt.com/changelog/api-bext/natural-blues-browser-extension-api My server: Server in… --- ## [Error upgrading Passbolt-CE and PostgreSQL together](https://community.passbolt.com/t/error-upgrading-passbolt-ce-and-postgresql-together/14353)
**Author:** [@aspx1981](https://community.passbolt.com/u/aspx1981)\ **Replies:** 2\ **Last updated:** [May 15, 2026, 10:47am UTC](https://community.passbolt.com/t/error-upgrading-passbolt-ce-and-postgresql-together/14353 "2026-05-15T10:47:22Z")
Checklist I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12 I have read the tutorials, help and searched for similar issues I provide relevant information about my s… --- ## [Ugrading Debian broke Passbolt](https://community.passbolt.com/t/ugrading-debian-broke-passbolt/14226)
**Author:** [@zynexiz](https://community.passbolt.com/u/zynexiz)\ **Replies:** 2\ **Last updated:** [May 15, 2026, 3:31am UTC](https://community.passbolt.com/t/ugrading-debian-broke-passbolt/14226 "2026-05-15T03:31:36Z")
Checklist I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12 I have read the tutorials, help and searched for similar issues I provide relevant information about my s… --- ## [Firefox extension inexplicably unable to connect. JWT authentication error](https://community.passbolt.com/t/firefox-extension-inexplicably-unable-to-connect-jwt-authentication-error/14335)
**Author:** [@Garrick](https://community.passbolt.com/u/Garrick)\ **Replies:** 1\ **Last updated:** [May 7, 2026, 2:31am UTC](https://community.passbolt.com/t/firefox-extension-inexplicably-unable-to-connect-jwt-authentication-error/14335 "2026-05-07T02:31:05Z")
Checklist I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12 I have read the tutorials, help and searched for similar issues I provide relevant information about my s… --- ## [PHP sessions filling up disk](https://community.passbolt.com/t/php-sessions-filling-up-disk/10336)
**Author:** [@tanji](https://community.passbolt.com/u/tanji)\ **Replies:** 4\ **Last updated:** [May 1, 2026, 1:26am UTC](https://community.passbolt.com/t/php-sessions-filling-up-disk/10336 "2026-05-01T01:26:31Z")
Hello, we are running a Docker Passbolt CE installation for many years (always updated to latest version), however every few months I need to enter the volume and delete php session files manually in /var/lib/php/sessio… --- ## [Metadata encryption fails with 400 isPublicKeyValidStrict on fresh 5.10.0-2-ce-non-root and 5.9.0-1-ce-non-root Kubernetes installation](https://community.passbolt.com/t/metadata-encryption-fails-with-400-ispublickeyvalidstrict-on-fresh-5-10-0-2-ce-non-root-and-5-9-0-1-ce-non-root-kubernetes-installation/14262)
**Author:** [@bL34cHig0](https://community.passbolt.com/u/bL34cHig0)\ **Replies:** 1\ **Last updated:** [April 9, 2026, 12:11pm UTC](https://community.passbolt.com/t/metadata-encryption-fails-with-400-ispublickeyvalidstrict-on-fresh-5-10-0-2-ce-non-root-and-5-9-0-1-ce-non-root-kubernetes-installation/14262 "2026-04-09T12:11:42Z")
Checklist I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12 I have read the tutorials, help and searched for similar issues I provide relevant information about my s… --- ## [Account recovery email is sent at each login](https://community.passbolt.com/t/account-recovery-email-is-sent-at-each-login/14257)
**Author:** [@Gashorus](https://community.passbolt.com/u/Gashorus)\ **Replies:** 1\ **Last updated:** [April 8, 2026, 5:38pm UTC](https://community.passbolt.com/t/account-recovery-email-is-sent-at-each-login/14257 "2026-04-08T17:38:47Z")
Hello, I installed Passbolt community edition with docker and I encounter the following problem : every time a user logs in, an account recovery email is sent to them with the following message “We have sent you a link t… --- ## [HELP! Need to disable SSL temporarily](https://community.passbolt.com/t/help-need-to-disable-ssl-temporarily/14240)
**Author:** [@3GLighting](https://community.passbolt.com/u/3GLighting)\ **Replies:** 0\ **Last updated:** [April 2, 2026, 12:04pm UTC](https://community.passbolt.com/t/help-need-to-disable-ssl-temporarily/14240 "2026-04-02T12:04:56Z")
Checklist I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12 I have read the tutorials, help and searched for similar issues I provide relevant information about my s… --- ## [Export to CSV no longer available](https://community.passbolt.com/t/export-to-csv-no-longer-available/14202)
**Author:** [@lgmanuel](https://community.passbolt.com/u/lgmanuel)\ **Replies:** 6\ **Last updated:** [April 2, 2026, 9:29am UTC](https://community.passbolt.com/t/export-to-csv-no-longer-available/14202 "2026-04-02T09:29:47Z")
Greetings Community, I love the passboltce docker instance on my home lab, works great and no issues on it and used it for almost a year without any issues behind cloudflare tunnel, perfect for my needs. Then I decided… --- ## [HTTPS - SSL cert](https://community.passbolt.com/t/https-ssl-cert/14234)
**Author:** [@chvgms](https://community.passbolt.com/u/chvgms)\ **Replies:** 3\ **Last updated:** [April 1, 2026, 8:07am UTC](https://community.passbolt.com/t/https-ssl-cert/14234 "2026-04-01T08:07:08Z")
Checklist I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12 I have read the tutorials, help and searched for similar issues I provide relevant information about my s… --- ## [Could not verify the server key. The authentication failed. After attempting to login on mobile browser](https://community.passbolt.com/t/could-not-verify-the-server-key-the-authentication-failed-after-attempting-to-login-on-mobile-browser/14171)
**Author:** [@Lunar5202](https://community.passbolt.com/u/Lunar5202)\ **Replies:** 29\ **Last updated:** [March 31, 2026, 1:30am UTC](https://community.passbolt.com/t/could-not-verify-the-server-key-the-authentication-failed-after-attempting-to-login-on-mobile-browser/14171 "2026-03-31T01:30:02Z")
Checklist I have read intro post: I have read the tutorials, help and searched for similar issues I provide relevant information about my server (component names and versions, etc.) I provide a copy of my logs an… --- ## [Uploading Account Kit Gives "Only passbolt format is allowed" error](https://community.passbolt.com/t/uploading-account-kit-gives-only-passbolt-format-is-allowed-error/10321)
**Author:** [@MrBoingo](https://community.passbolt.com/u/MrBoingo)\ **Replies:** 13\ **Last updated:** [March 30, 2026, 12:29pm UTC](https://community.passbolt.com/t/uploading-account-kit-gives-only-passbolt-format-is-allowed-error/10321 "2026-03-30T12:29:21Z")
Just installed Passbolt for Windows and have gotten to the part where I need to “Select a file” for the account kit. I have downloaded the account kit. I select the file that I downloaded from my CE installation but get… --- ## [Create user o password too long](https://community.passbolt.com/t/create-user-o-password-too-long/14223)
**Author:** [@ivvasch](https://community.passbolt.com/u/ivvasch)\ **Replies:** 1\ **Last updated:** [March 26, 2026, 8:26am UTC](https://community.passbolt.com/t/create-user-o-password-too-long/14223 "2026-03-26T08:26:26Z")
Checklist I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12 I have read the tutorials, help and searched for similar issues I provide relevant information about my s… --- ## [Critical bug: user not recognized despite valid local storage (Passbolt 5.10.x)](https://community.passbolt.com/t/critical-bug-user-not-recognized-despite-valid-local-storage-passbolt-5-10-x/14211)
**Author:** [@Swebetech](https://community.passbolt.com/u/Swebetech)\ **Replies:** 0\ **Last updated:** [March 25, 2026, 11:41am UTC](https://community.passbolt.com/t/critical-bug-user-not-recognized-despite-valid-local-storage-passbolt-5-10-x/14211 "2026-03-25T11:41:27Z")
Checklist I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12 I have read the tutorials, help and searched for similar issues I provide relevant information about my s… --- ## [Some problem with docker+reverseproxy](https://community.passbolt.com/t/some-problem-with-docker-reverseproxy/14033)
**Author:** [@Leproide](https://community.passbolt.com/u/Leproide)\ **Replies:** 1\ **Last updated:** [March 24, 2026, 4:31pm UTC](https://community.passbolt.com/t/some-problem-with-docker-reverseproxy/14033 "2026-03-24T16:31:11Z")
Hi all, i have some issues… If i try to login in anon tab: server. x-gpgauth-authenticated should be set to false during the verify stage And cant login If i try lo login on another browser passbolt tell me to check … --- ## [Passbolt-CE Docker in subfolder: Links incorrect](https://community.passbolt.com/t/passbolt-ce-docker-in-subfolder-links-incorrect/14204)
**Author:** [@martinkoehler](https://community.passbolt.com/u/martinkoehler)\ **Replies:** 3\ **Last updated:** [March 20, 2026, 7:02am UTC](https://community.passbolt.com/t/passbolt-ce-docker-in-subfolder-links-incorrect/14204 "2026-03-20T07:02:38Z")
Checklist I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12 I have read the tutorials, help and searched for similar issues I provide relevant information about my s… --- ## [Passbolt CLI on mac Tahoe](https://community.passbolt.com/t/passbolt-cli-on-mac-tahoe/14201)
**Author:** [@cmateo](https://community.passbolt.com/u/cmateo)\ **Replies:** 1\ **Last updated:** [March 19, 2026, 7:55am UTC](https://community.passbolt.com/t/passbolt-cli-on-mac-tahoe/14201 "2026-03-19T07:55:12Z")
Hello I am trying to install go-passbolt-cli but checksum is invalid. Here, what I see brew install passbolt/tap/go-passbolt-cli ==\> Auto-updating Homebrew... Adjust how often this is run with \`$HOMEBREW\_AUTO\_UPDATE\_SE… --- ## [APP\_FULL\_BASE\_URL set but auth redirects ignore it](https://community.passbolt.com/t/app-full-base-url-set-but-auth-redirects-ignore-it/14191)
**Author:** [@Flohack](https://community.passbolt.com/u/Flohack)\ **Replies:** 1\ **Last updated:** [March 18, 2026, 10:32pm UTC](https://community.passbolt.com/t/app-full-base-url-set-but-auth-redirects-ignore-it/14191 "2026-03-18T22:32:39Z")
Checklist I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12 I have read the tutorials, help and searched for similar issues I provide relevant information about my s… --- ## [Passbolt CE Docker rootless :: Invitation emails are not received](https://community.passbolt.com/t/passbolt-ce-docker-rootless-invitation-emails-are-not-received/14178)
**Author:** [@Christophe](https://community.passbolt.com/u/Christophe)\ **Replies:** 10\ **Last updated:** [March 17, 2026, 3:25pm UTC](https://community.passbolt.com/t/passbolt-ce-docker-rootless-invitation-emails-are-not-received/14178 "2026-03-17T15:25:22Z")
Hi everyone, I have installed Passbolt CE using Docker Rootless. Everything seems to be working regarding the SMTP configuration: The test emails are sent successfully. Notification emails (e.g., when a folder is… --- ## [Upgrading in Ubuntu 24.04 invalid version](https://community.passbolt.com/t/upgrading-in-ubuntu-24-04-invalid-version/14194)
**Author:** [@mayday010](https://community.passbolt.com/u/mayday010)\ **Replies:** 0\ **Last updated:** [March 17, 2026, 11:11am UTC](https://community.passbolt.com/t/upgrading-in-ubuntu-24-04-invalid-version/14194 "2026-03-17T11:11:15Z")
I am trying to upgrade from a very old ce verion 4.5.2 to current. And am getting an invalid version error. It seems to have partially upgraded, because I can’t access the old version anymore. using migration paths /… --- ## ["email digest sender command" and locked\>0](https://community.passbolt.com/t/email-digest-sender-command-and-locked-0/14154)
**Author:** [@doubts](https://community.passbolt.com/u/doubts)\ **Replies:** 4\ **Last updated:** [March 16, 2026, 8:01am UTC](https://community.passbolt.com/t/email-digest-sender-command-and-locked-0/14154 "2026-03-16T08:01:05Z")
All, Have tried various recommended means to address a constantly recurring log item: info: {“message”:“Email digest sender command”,“sent”:0,“failed”:0,“pending”:0,“locked”:4} This was discovered when clicking “sav… --- ## [Not work mobile app](https://community.passbolt.com/t/not-work-mobile-app/14187)
**Author:** [@lowdog136](https://community.passbolt.com/u/lowdog136)\ **Replies:** 4\ **Last updated:** [March 16, 2026, 1:24am UTC](https://community.passbolt.com/t/not-work-mobile-app/14187 "2026-03-16T01:24:37Z")
hello passbolt docker version passbolt: image: passbolt/passbolt:5.9.0-1-ce Device: Google Pixel 8 Pro Android 16 (36) Passbolt 2.7.1-48 21:22:23 \[Session\] Passphrase cache cleared 21:22:23 \[Session\] Passphrase ca… [Previous page](https://community.passbolt.com/c/installation-issues/5.md) [Next page](https://community.passbolt.com/c/installation-issues/5.md?page=2)