# After install "An Internal Error Has Occurred." when trying to create new password

**URL:** <https://community.passbolt.com/t/after-install-an-internal-error-has-occurred-when-trying-to-create-new-password/3974>\
**Category:** Installation Issues\
**Created:** [June 7, 2021, 9:50am UTC](https://community.passbolt.com/t/after-install-an-internal-error-has-occurred-when-trying-to-create-new-password/3974 "2021-06-07T09:50:44Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![keupoftea](https://avatars.discourse-cdn.com/v4/letter/k/bcef8e/32.png) [@keupoftea](https://community.passbolt.com/u/keupoftea)\
**Post date:** [June 7, 2021, 9:50am UTC](https://community.passbolt.com/t/after-install-an-internal-error-has-occurred-when-trying-to-create-new-password/3974/1 "2021-06-07T09:50:44Z")

</div>

Hi !

Right after a fresh install of Passbolt, I can’t create a new password. Every time I try, I get a modal dialog with this error: “An Internal Error Has Occurred.”

System specs:  
Debian 10  
nginx/1.14.2  
Maria DB 10.3.27  
PHP 7.3.27  
Latest Passbolt CE

The error in /var/log/passbolt/error.log

```auto
2021-06-07 09:39:11 Error: [Cake\Database\Exception\NestedTransactionRollbackException] Cannot commit transaction - rollback() has been already called in the nested transaction in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Database/Connection.php on line 562
Request URL: /resources.json?api-version=v2&contain%5Bpermission%5D=1&contain%5Bfavorite%5D=1

```

I also get this error in the chrome console but I think it’s related to the previous error.

```auto
{stack: "PassboltApiFetchError: An Internal Error Has Occur…mhafipceonhjepacocaffmoppf/index.min.js:13346:29)", message: "An Internal Error Has Occurred.", name: "PassboltApiFetchError", data: {…}}
data:
body: ""
code: 500
__proto__ : Object
message: "An Internal Error Has Occurred."
name: "PassboltApiFetchError"
stack: "PassboltApiFetchError: An Internal Error Has Occurred.\n at ApiClient.fetchAndHandleResponse (chrome-extension://didegimhafipceonhjepacocaffmoppf/index.min.js:37589:13)\n at async ResourceService.create (chrome-extension://didegimhafipceonhjepacocaffmoppf/index.min.js:38859:22)\n at async ResourceModel.create (chrome-extension://didegimhafipceonhjepacocaffmoppf/index.min.js:32936:25)\n at async ResourceCreateController.main (chrome-extension://didegimhafipceonhjepacocaffmoppf/index.min.js:10286:18)\n at async Port.<anonymous> (chrome-extension://didegimhafipceonhjepacocaffmoppf/index.min.js:13346:29)"

```

All is OK in the healthcheck

---

<div class="post-metadata">

**Author:** ![keupoftea](https://avatars.discourse-cdn.com/v4/letter/k/bcef8e/32.png) [@keupoftea](https://community.passbolt.com/u/keupoftea)\
**Post date:** [June 7, 2021, 9:53am UTC](https://community.passbolt.com/t/after-install-an-internal-error-has-occurred-when-trying-to-create-new-password/3974/2 "2021-06-07T09:53:18Z")

</div>

Steps to reproduce:

Click on “Create”  
Fill all the input name, URI, Username, Password and Description  
Click on “Create”

Then the error appears.

---

<div class="post-metadata">

**Author:** ![keupoftea](https://avatars.discourse-cdn.com/v4/letter/k/bcef8e/32.png) [@keupoftea](https://community.passbolt.com/u/keupoftea)\
**Post date:** [June 7, 2021, 12:40pm UTC](https://community.passbolt.com/t/after-install-an-internal-error-has-occurred-when-trying-to-create-new-password/3974/3 "2021-06-07T12:40:46Z")

</div>

I’ve found a solution

1. sudo -u www-data /bin/cake migrations migrate
2. sudo -u www-data bin/cake cache clear\_all

And password creation works as expected !