Android app - blank error box after passphrase entry


when reading the QR code in the passbolt menu everything works fine.

But when typing in my passphrase a black box without text appears at the bottom and nothing happens.

When I type in the wrong passphrase, the black box says, that I use the wrong passphrase so I’m typing in the right one when nothing happens.

Has anybody have a clue on how to fix this or by which issue it could be caused?

Thank you very much. I’ve already been fighting much with the encryption to work with the mobile app and don’t want to give up to such an error.



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    / __ \____  _____ ____/ /_  ____  / / /_
   / /_/ / __ `/ ___/ ___/ __ \/ __ \/ / __/
  / ____/ /_/ (__  |__  ) /_/ / /_/ / / /
 /_/    \__,_/____/____/_.___/\____/_/\__/

 Open source password manager for teams
 Healthcheck shell


 [PASS] PHP version 7.3.31-1~deb10u1.
 [PASS] PCRE compiled with unicode support.
 [PASS] The temporary directory and its content are writable and not executable.
 [PASS] The logs directory and its content are writable.
 [PASS] GD or Imagick extension is installed.
 [PASS] Intl extension is installed.
 [PASS] Mbstring extension is installed.

 Config files

 [PASS] The application config file is present
 [PASS] The passbolt config file is present

 Core config

 [PASS] Debug mode is off.
 [PASS] Cache is working.
 [PASS] Unique value set for security.salt
 [PASS] Full base url is set to https://protoraspberry:443
 [FAIL] App.fullBaseUrl does not validate. https://protoraspberry:443.
 [HELP] Edit App.fullBaseUrl in config/passbolt.php
 [HELP] Select a valid domain name as defined by section 2.3.1 of
 [PASS] /healthcheck/status is reachable.

 SSL Certificate

 [FAIL] SSL peer certificate does not validate
 [FAIL] Hostname does not match when validating certificates.
 [WARN] Using a self-signed certificate
 [HELP] fopen(): SSL operation failed with code 1. OpenSSL Error messages:
error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
fopen(): Failed to enable crypto
fopen(https://protoraspberry/healthcheck/status.json): failed to open stream: operation failed


 [PASS] The application is able to connect to the database
 [PASS] 26 tables found
 [PASS] Some default content is present
 [PASS] The database schema up to date.

 GPG Configuration

 [PASS] PHP GPG Module is installed and loaded.
 [PASS] The environment variable GNUPGHOME is set to /var/lib/passbolt/.gnupg.
 [PASS] The directory /var/lib/passbolt/.gnupg containing the keyring is writable by the webserver user.
 [PASS] The server OpenPGP key is not the default one
 [PASS] The public key file is defined in config/passbolt.php and readable.
 [PASS] The private key file is defined in config/passbolt.php and readable.
 [PASS] The server key fingerprint matches the one defined in config/passbolt.php.
 [PASS] The server public key defined in the config/passbolt.php (or environment variables) is in the keyring.
 [PASS] There is a valid email id defined for the server key.
 [PASS] The public key can be used to encrypt a message.
 [PASS] The private key can be used to sign a message.
 [PASS] The public and private keys can be used to encrypt and sign a message.
 [PASS] The private key can be used to decrypt a message.
 [PASS] The private key can be used to decrypt and verify a message.
 [PASS] The public key can be used to verify a signature.

 Application configuration

 [PASS] Using latest passbolt version (3.4.0).
 [PASS] Passbolt is configured to force SSL use.
 [PASS] App.fullBaseUrl is set to HTTPS.
 [PASS] Selenium API endpoints are disabled.
 [PASS] Search engine robots are told not to index content.
 [PASS] Registration is closed, only administrators can add users.
 [PASS] Serving the compiled version of the javascript app
 [PASS] All email notifications will be sent.

 JWT Authentication

 [PASS] The JWT Authentication plugin is enabled
 [PASS] The /etc/passbolt/jwt/ directory is not writable.
 [PASS] A valid JWT key pair was found

 [FAIL] 3 error(s) found. Hang in there!

My system
System: Raspberry Pi 4
OS: Raspbian 10
Web Server: Nginx 1.14.2
PHP v.: 7.3.31-1~deb10u1
Passbolt v.: 3.4.0

My phone
Xiaomi Mi 9 running MIUI 12.6 on Android 11 RKQ1.200826.002

Hello there,

should I maybe report this as a bug in Github as nobody seems to be able to help me or is there anything else I could do?


@justinbernard possibly just time of the year at the moment. I am not aware of what a blank error field might suggest - are you able to provide any additional server-side logs or Android logs?

1 Like

Hello @garrett,

I’d also guess that the time of the year isn’t optimal to ask such questions on community forums. Thank you for answering anyway!

Do you have some recommendation on which logs I could share? I’m actually not that literate especially concerning Android logs.

@justinbernard That’s ok, if you can look in /var/log/passbolt for possible activity at the time of your error, maybe it will show something there.

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Hello @garrett,

this actually helped me very much! If you notice this in my healthcheck:

That was the problem I removed the port and now it works. Thank you very much!

1 Like