# Authentication failed **URL:** \ **Category:** Installation Issues\ **Created:** [January 15, 2021, 1:40pm UTC](https://community.passbolt.com/t/authentication-failed/3432 "2021-01-15T13:40:26Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![marcus](https://avatars.discourse-cdn.com/v4/letter/m/85e7bf/32.png) [@marcus](https://community.passbolt.com/u/marcus)\ **Post date:** [January 15, 2021, 1:40pm UTC](https://community.passbolt.com/t/authentication-failed/3432/1 "2021-01-15T13:40:26Z")
I’ve installed passbolt on my server. But I cannot log in. I’ve got a below error in application’s log: ``` Error: [Cake\Http\Exception\ForbiddenException] You need to login to access this location. (path/src/Auth/GpgAuthenticate.php:85) Request URL: /auth/is-authenticated.json ``` But my password is correct 😕 My healthchecker report ``` Healthcheck shell ``` * * * Environment [PASS] PHP version 7.3.26. [PASS] PCRE compiled with unicode support. [PASS] The temporary directory and its content are writable. [PASS] The public image directory and its content are writable. [PASS] The logs directory and its content are writable. [PASS] GD or Imagick extension is installed. [PASS] Intl extension is installed. [PASS] Mbstring extension is installed. Config files [PASS] The application config file is present [PASS] The passbolt config file is present Core config [PASS] Debug mode is off. [PASS] Cache is working. [PASS] Unique value set for security.salt [PASS] Full base url is set to [https://passbolt](https://passbolt)… [PASS] App.fullBaseUrl validation OK. [PASS] /healthcheck/status is reachable. SSL Certificate [PASS] SSL peer certificate validates [PASS] Hostname is matching in SSL certificate. [PASS] Not using a self-signed certificate Database [PASS] The application is able to connect to the database [PASS] 23 tables found [PASS] Some default content is present [PASS] The database schema up to date. GPG Configuration [PASS] PHP GPG Module is installed and loaded. [PASS] The environment variable GNUPGHOME is set to …/.gnupg. [PASS] The directory …/.gnupg containing the keyring is writable by the webserver user. [PASS] The server gpg key is not the default one [PASS] The public key file is defined in config/passbolt.php and readable. [PASS] The private key file is defined in config/passbolt.php and readable. [PASS] The server key fingerprint matches the one defined in config/passbolt.php. [PASS] The server public key defined in the config/passbolt.php (or environment variables) is in the keyring. [PASS] There is a valid email id defined for the server key. [PASS] The public key can be used to encrypt a message. [PASS] The private key can be used to sign a message. [PASS] The public and private keys can be used to encrypt and sign a message. [PASS] The private key can be used to decrypt a message. [PASS] The private key can be used to decrypt and verify a message. [PASS] The public key can be used to verify a signature. Application configuration [PASS] Using latest passbolt version (2.13.5). [PASS] Passbolt is configured to force SSL use. [PASS] App.fullBaseUrl is set to HTTPS. [PASS] Selenium API endpoints are disabled. [PASS] Search engine robots are told not to index content. [PASS] Registration is closed, only administrators can add users. [PASS] Serving the compiled version of the javascript app [PASS] All email notifications will be sent. No error found. Nice one sparky! **PHP 7.3, centos 7, MariaDB 10.5** **queue works fine** **no errors in my apache logs** **cookies are created correctly** ---
**Author:** ![garrett](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/garrett/32/545_2.png) [@garrett](https://community.passbolt.com/u/garrett)\ **Post date:** [January 15, 2021, 2:19pm UTC](https://community.passbolt.com/t/authentication-failed/3432/2 "2021-01-15T14:19:50Z")
Hi @marcus Welcome to the forum! And thank you for the details, this is very useful. You are saying you cannot login - this implies you already registered your admin user? Please clarify from a user standpoint the process/stage where you are experiencing this, thanks. ---
**Author:** ![marcus](https://avatars.discourse-cdn.com/v4/letter/m/85e7bf/32.png) [@marcus](https://community.passbolt.com/u/marcus)\ **Post date:** [January 15, 2021, 2:53pm UTC](https://community.passbolt.com/t/authentication-failed/3432/3 "2021-01-15T14:53:11Z")
HI @garrett! Yes, I created an admin user (Organization administrator) correctly. My account is active. I try to log in using a form ![Passbolt-Login](https://canada1.discourse-cdn.com/flex031/uploads/passbolt/original/1X/928911b550868d54cf1dc4f16fb7166d73b62c28.png) When I click “login”, a page is refreshed and the error occurs in the log. ---
**Author:** ![garrett](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/garrett/32/545_2.png) [@garrett](https://community.passbolt.com/u/garrett)\ **Post date:** [January 15, 2021, 6:41pm UTC](https://community.passbolt.com/t/authentication-failed/3432/4 "2021-01-15T18:41:58Z")
@marcus Normally there is an error message in the login form that says the passphrase is incorrect. But to confirm, you are saying the page refreshes there is no error message. Correct? Almost like it is logging you out right after submitting your passphrase? Maybe something like this: > [@Caught in a login loop](https://community.passbolt.com/t/caught-in-a-login-loop/890): > > I just upgraded my passbolt, and now I’m stuck in a login loop. The login screen shows as it should, but as its trying to log me in the page flashes a firefox error saying that I need an addon, then takes me back to the login page. I clearly have the addon, or I wouldn’t even be able to try to log in, and it is also the latest version. Health checks all pass too. Healthcheck shell Environment [PASS] PHP version 7.0.30-0+deb9u1. [PASS] PCRE compiled with unicode support. [PASS] The tempor… ---
**Author:** ![marcus](https://avatars.discourse-cdn.com/v4/letter/m/85e7bf/32.png) [@marcus](https://community.passbolt.com/u/marcus)\ **Post date:** [January 15, 2021, 7:51pm UTC](https://community.passbolt.com/t/authentication-failed/3432/5 "2021-01-15T19:51:18Z")
@garrett After I enter a wrong password I’ve received an error message. It means that I’ve been entering the correct password. The case which you shared with me does not look like my issue. I’ve full access to use cookies with chrome. ---
**Author:** ![garrett](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/garrett/32/545_2.png) [@garrett](https://community.passbolt.com/u/garrett)\ **Post date:** [January 15, 2021, 8:32pm UTC](https://community.passbolt.com/t/authentication-failed/3432/6 "2021-01-15T20:32:24Z")
@marcus Next step could be to turn on debug in config/passbolt.php file by adding: ```auto return [ 'debug' => 'true', 'App' => [ ... ``` Website will say “Unsafe Mode” in footer on login page if debug is successfully enabled. You can comment it out when done using. You’ll also want to make sure there is a “debug.log” file in the logs folder, writable by webserver user (on my Centos7 install it’s nginx). ---
**Author:** ![marcus](https://avatars.discourse-cdn.com/v4/letter/m/85e7bf/32.png) [@marcus](https://community.passbolt.com/u/marcus)\ **Post date:** [January 15, 2021, 9:05pm UTC](https://community.passbolt.com/t/authentication-failed/3432/7 "2021-01-15T21:05:52Z")
I’ve just noticed below issue in chrome extension Access to fetch at ‘[https://passbolt.greenkale.dev/auth/is-authenticated.json](https://passbolt.greenkale.dev/auth/is-authenticated.json)’ from origin ‘chrome- extension://didegimhafipceonhjepacocaffmoppf’ has been blocked by CORS policy: Response to preflight request doesn’t pass access control check: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. If an opaque response serves your needs, set the request’s mode to ‘no-cors’ to fetch the resource with CORS disabled. **Debug mode hasn’t logged any error.** ---
**Author:** ![garrett](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/garrett/32/545_2.png) [@garrett](https://community.passbolt.com/u/garrett)\ **Post date:** [January 15, 2021, 9:48pm UTC](https://community.passbolt.com/t/authentication-failed/3432/8 "2021-01-15T21:48:14Z")
@marcus I have not seen this before. Are you proxying to a backend with a different domain? You could try reinstalling the extension and recover your user. ---
**Author:** ![marcus](https://avatars.discourse-cdn.com/v4/letter/m/85e7bf/32.png) [@marcus](https://community.passbolt.com/u/marcus)\ **Post date:** [January 15, 2021, 10:19pm UTC](https://community.passbolt.com/t/authentication-failed/3432/9 "2021-01-15T22:19:36Z")
I’ve done how you wrote and now it’s working fine 🤪 Prolly it’s something with connection between chrome extension and web site 🤔 thx for a tip 👏