# Error! Something unexpected happened. The setup cannot be completed **URL:** \ **Category:** Installation Issues\ **Created:** [November 13, 2018, 11:28pm UTC](https://community.passbolt.com/t/error-something-unexpected-happened-the-setup-cannot-be-completed/1228 "2018-11-13T23:28:04Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![RedOrion](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/redorion/32/351_2.png) [@RedOrion](https://community.passbolt.com/u/RedOrion)\ **Post date:** [November 13, 2018, 11:28pm UTC](https://community.passbolt.com/t/error-something-unexpected-happened-the-setup-cannot-be-completed/1228/1 "2018-11-13T23:28:04Z")
**Checklist** [X] I have read intro post: [About the Installation Issues category](https://community.passbolt.com/t/about-the-installation-issues-category/12) [X] I have read the tutorials, help and searched for similar issues [X] I provide relevant information about my server (component names and versions, etc.) [X] I provide a copy of my logs and healthcheck [] I describe the steps I have taken to trouble shoot the problem [] I describe the steps on how to reproduce the issue I’m using Debian 9 Stable. I have rebuilt the system system with the same errors multiple times. I’m also finding that the test email goes through with ./bin/cake passbolt send\_test\_email --recipient=XXX@XXXXXXXX.qwe but when attempting with the initial account creation I get no email. ``` **Error!** Something unexpected happened. The setup cannot be completed. #### What to do now ? Please contact us or your system administrator, and provide the debug information below. ``` Error message ``` { "error": "settings could not be validated", "setup": { "stepId": "", "stepsHistory": "", "user": { "username": "XXX@XXXXXXXX.qwe", "firstname": "XXX", "lastname": "XXX", "id": "XXXXXXXX" }, "key": {}, "settings": { "token": "", "domain": "", "securityToken": {}, "armoredServerKey": "" } }, "additional": { "settings": { "token": "XXXXXXXX", "domain": "http://passbolt.qwe", "workflow": "install" }, "user": { "username": "gandalf@XXXXXXXX.qwe", "firstname": "XXX", "lastname": "XXX", "id": "XXXXXXXX" } } } ``` Healthcheck shell ``` Environment [PASS] PHP version 7.0.30-0+deb9u1. [PASS] PCRE compiled with unicode support. [PASS] The temporary directory and its content are writable. [PASS] The public image directory and its content are writable. [PASS] The logs directory and its content are writable. [PASS] GD or Imagick extension is installed. [PASS] Intl extension is installed. [PASS] Mbstring extension is installed. Config files [PASS] The application config file is present [PASS] The passbolt config file is present Core config [PASS] Debug mode is off. [PASS] Cache is working. [PASS] Unique value set for security.salt [PASS] Full base url is set to http://passbolt.qwe [FAIL] App.fullBaseUrl does not validate. http://passbolt.qwe. [HELP] Edit App.fullBaseUrl in config/passbolt.php [HELP] Select a valid domain name as defined by section 2.3.1 of http://www.ietf.org/rfc/rfc1035.txt [PASS] /healthcheck/status is reachable. SSL Certificate [PASS] SSL peer certificate validates [PASS] Hostname is matching in SSL certificate. [PASS] Not using a self-signed certificate Database [PASS] The application is able to connect to the database [PASS] 18 tables found [PASS] Some default content is present [PASS] The database schema up to date. GPG Configuration [PASS] PHP GPG Module is installed and loaded. [PASS] The server gpg key is not the default one [PASS] The environment variable GNUPGHOME is set to /var/www/.gnupg. [PASS] The directory /var/www/.gnupg containing the keyring is writable by the webserver user. [PASS] The public key file is defined in config/passbolt.php and readable. [PASS] The private key file is defined in config/passbolt.php and readable. [PASS] The server key fingerprint matches the one defined in config/passbolt.php. [PASS] The server public key defined in the config/passbolt.php is in the keyring. [PASS] There is a valid email id defined for the server key. [PASS] The public key can be used to encrypt a message. [PASS] The private key can be used to sign a message. [PASS] The public and private keys can be used to encrypt and sign a message. [PASS] The private key can be used to decrypt a message. [PASS] The private key can be used to decrypt and verify a message. [PASS] The public key can be used to verify a signature. Application configuration [PASS] Using latest passbolt version (2.4.0). [PASS] Passbolt is configured to force SSL use. [FAIL] App.fullBaseUrl is not set to HTTPS. [HELP] Check App.fullBaseUrl url scheme in config/passbolt.php. [PASS] Selenium API endpoints are disabled. [PASS] Search engine robots are told not to index content. [PASS] Registration is closed, only administrators can add users. [PASS] Serving the compiled version of the javascript app [PASS] All email notifications will be sent. 2 error(s) found. Hang in there! ``` ---
**Author:** ![cedric](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/cedric/32/3868_2.png) [@cedric](https://community.passbolt.com/u/cedric)\ **Post date:** [November 15, 2018, 5:05am UTC](https://community.passbolt.com/t/error-something-unexpected-happened-the-setup-cannot-be-completed/1228/2 "2018-11-15T05:05:13Z")
Hello @RedOrion, Looking at your healtchecks output we can see that your App.fullBaseUrl does not validate. Passbolt requires a Top Level Domain to work properly. If the extension .qwe is the one you used and not an example to hide your real domain, then it won’t work. > [@RedOrion](#): > > [FAIL] App.fullBaseUrl does not validate. [http://passbolt.qwe](http://passbolt.qwe). [HELP] Edit App.fullBaseUrl in config/passbolt.php [HELP] Select a valid domain name as defined by section 2.3.1 of [http://www.ietf.org/rfc/rfc1035.txt](http://www.ietf.org/rfc/rfc1035.txt) [PASS] /healthcheck/status is reachable. Cheers ---
**Author:** ![RedOrion](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/redorion/32/351_2.png) [@RedOrion](https://community.passbolt.com/u/RedOrion)\ **Post date:** [November 19, 2018, 7:51pm UTC](https://community.passbolt.com/t/error-something-unexpected-happened-the-setup-cannot-be-completed/1228/3 "2018-11-19T19:51:43Z")
That makes sense and all but I’m using the domain “.qwe” as my in house local domain. Is there a way to bypass that check? ---
**Author:** ![remy](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/remy/32/17_2.png) [@remy](https://community.passbolt.com/u/remy)\ **Post date:** [November 20, 2018, 11:11am UTC](https://community.passbolt.com/t/error-something-unexpected-happened-the-setup-cannot-be-completed/1228/4 "2018-11-20T11:11:47Z")
@RedOrion it is not possible at the moment but there is an existing change requests for that: [https://github.com/passbolt/passbolt\_api/issues/238](https://github.com/passbolt/passbolt_api/issues/238) ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex031/uploads/passbolt/original/2X/b/bee7d3f9329f668000d46e9fcb2e5db1e9d31348.svg) [@system](https://community.passbolt.com/u/system)\ **Post date:** [November 25, 2018, 11:11am UTC](https://community.passbolt.com/t/error-something-unexpected-happened-the-setup-cannot-be-completed/1228/5 "2018-11-25T11:11:51Z")
Closed on November 25, 2018, 11:11am UTC This topic was automatically closed 5 days after the last reply. New replies are no longer allowed.