# Error while using Passbolt on Phone app **URL:** \ **Category:** Community Feedback\ **Created:** [March 15, 2024, 10:12pm UTC](https://community.passbolt.com/t/error-while-using-passbolt-on-phone-app/9642 "2024-03-15T22:12:26Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![nabeel](https://avatars.discourse-cdn.com/v4/letter/n/d9b06d/32.png) [@nabeel](https://community.passbolt.com/u/nabeel)\ **Post date:** [March 15, 2024, 10:12pm UTC](https://community.passbolt.com/t/error-while-using-passbolt-on-phone-app/9642/1 "2024-03-15T22:12:26Z")
Hi I have issue with passbolt application currently we are running on 4.1.1 i have pasted the error code [Cake\Routing\Exception\MissingRouteException] A route matching “/password-policies/settings.json” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 197 ---
**Author:** ![antony](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/antony/32/3130_2.png) [@antony](https://community.passbolt.com/u/antony)\ **Post date:** [March 18, 2024, 9:48am UTC](https://community.passbolt.com/t/error-while-using-passbolt-on-phone-app/9642/2 "2024-03-18T09:48:44Z")
Hello @nabeel , I have a few question in order to have a clearer picture on the issue: - When did this error has been triggered? Could you explain the context? - It looks like this is related to password policies, a feature that has been implemented in [v4.2](https://help.passbolt.com/releases/ce/the-man-who-sold-the-world), since you are on v4.1.1 there is most likely a conflict with the browser extension. - Could you share the status-report from the CLI? We have a [dedicated guide](https://passbolt.com/docs/hosting/troubleshooting/logs/#status-report) for this. - Can you share the mobile logs from the application? You need to click on the question mark icon. - We recently release [Passbolt v4.6](https://help.passbolt.com/releases/ce/purple_haze), is there any reasons on your side for not updating to latest? - In this case, I’m really confident that if there is no database migration issues (that you can fix with cleanup), updating to latest might solve it. ---
**Author:** ![nabeel](https://avatars.discourse-cdn.com/v4/letter/n/d9b06d/32.png) [@nabeel](https://community.passbolt.com/u/nabeel)\ **Post date:** [March 18, 2024, 10:09am UTC](https://community.passbolt.com/t/error-while-using-passbolt-on-phone-app/9642/3 "2024-03-18T10:09:40Z")
![image](https://canada1.discourse-cdn.com/flex031/uploads/passbolt/original/2X/1/19ee96b5d799e84b663d559d548643e313683d8b.png) ![image](https://canada1.discourse-cdn.com/flex031/uploads/passbolt/original/2X/8/829a34ef384ba8228aa63691de0a28037823b633.png) could you please which version i can update to v4.6 or v4.2?will there be any data loss while updating? ---
**Author:** ![antony](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/antony/32/3130_2.png) [@antony](https://community.passbolt.com/u/antony)\ **Post date:** [March 18, 2024, 10:16am UTC](https://community.passbolt.com/t/error-while-using-passbolt-on-phone-app/9642/4 "2024-03-18T10:16:23Z")
Thanks for sharing useful screenshots 😉 It looks like the issue is similar to [this one](https://community.passbolt.com/t/iphone-can-not-connect/9648/6), updating to latest version should fix the problem and it won’t cause any data loss. However, I share the importance of not losing data and and in order to add another layer of security regarding any data loss, it can be a good manner to always do a [backup](https://passbolt.com/docs/hosting/backup/from-packages/) before updating. ---
**Author:** ![nabeel](https://avatars.discourse-cdn.com/v4/letter/n/d9b06d/32.png) [@nabeel](https://community.passbolt.com/u/nabeel)\ **Post date:** [March 18, 2024, 10:18am UTC](https://community.passbolt.com/t/error-while-using-passbolt-on-phone-app/9642/5 "2024-03-18T10:18:39Z")
Thanks for the update could you please share the commands to update to new version and back up commands too ---
**Author:** ![nabeel](https://avatars.discourse-cdn.com/v4/letter/n/d9b06d/32.png) [@nabeel](https://community.passbolt.com/u/nabeel)\ **Post date:** [March 18, 2024, 10:20am UTC](https://community.passbolt.com/t/error-while-using-passbolt-on-phone-app/9642/6 "2024-03-18T10:20:36Z")
could you please confirm which version i can update? ---
**Author:** ![antony](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/antony/32/3130_2.png) [@antony](https://community.passbolt.com/u/antony)\ **Post date:** [March 18, 2024, 10:20am UTC](https://community.passbolt.com/t/error-while-using-passbolt-on-phone-app/9642/7 "2024-03-18T10:20:37Z")
You can follow the dedicated documentations here: - [Update your passbolt server based on your installation](https://passbolt.com/docs/hosting/update/) - [Backup of the server based on your installation](https://passbolt.com/docs/hosting/backup/) You can update to v4.6, it is safe. ---
**Author:** ![nabeel](https://avatars.discourse-cdn.com/v4/letter/n/d9b06d/32.png) [@nabeel](https://community.passbolt.com/u/nabeel)\ **Post date:** [March 18, 2024, 10:25am UTC](https://community.passbolt.com/t/error-while-using-passbolt-on-phone-app/9642/8 "2024-03-18T10:25:01Z")
Thanks for the update? we are running of debian 11.9 will there be any issue updating on this? ---
**Author:** ![antony](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/antony/32/3130_2.png) [@antony](https://community.passbolt.com/u/antony)\ **Post date:** [March 18, 2024, 10:28am UTC](https://community.passbolt.com/t/error-while-using-passbolt-on-phone-app/9642/9 "2024-03-18T10:28:37Z")
Debian 11 is coming with PHP7.4 by default, we are still supporting this php version however in a near future we will most likely drop the support (probably for our future major release), what I would recommend is to already migrate to a new Debian 12 server since you’d have PHP8.2 by default. You can have a look about this procedure [here](https://passbolt.com/docs/hosting/migrate/server/ce/debian/) ---
**Author:** ![nabeel](https://avatars.discourse-cdn.com/v4/letter/n/d9b06d/32.png) [@nabeel](https://community.passbolt.com/u/nabeel)\ **Post date:** [March 18, 2024, 10:32am UTC](https://community.passbolt.com/t/error-while-using-passbolt-on-phone-app/9642/10 "2024-03-18T10:32:00Z")
I lost my maria db credential how we can reset it? ---
**Author:** ![antony](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/antony/32/3130_2.png) [@antony](https://community.passbolt.com/u/antony)\ **Post date:** [March 18, 2024, 10:42am UTC](https://community.passbolt.com/t/error-while-using-passbolt-on-phone-app/9642/11 "2024-03-18T10:42:03Z")
You’ve lost the `passboltadmin` password but you still have access to root? ---
**Author:** ![nabeel](https://avatars.discourse-cdn.com/v4/letter/n/d9b06d/32.png) [@nabeel](https://community.passbolt.com/u/nabeel)\ **Post date:** [March 18, 2024, 10:56am UTC](https://community.passbolt.com/t/error-while-using-passbolt-on-phone-app/9642/12 "2024-03-18T10:56:52Z")
db credentials ![image](https://canada1.discourse-cdn.com/flex031/uploads/passbolt/original/2X/a/a187ebdfcbd645861cfee1d9986c67f2d0249d02.png) ---
**Author:** ![nabeel](https://avatars.discourse-cdn.com/v4/letter/n/d9b06d/32.png) [@nabeel](https://community.passbolt.com/u/nabeel)\ **Post date:** [March 18, 2024, 7:00pm UTC](https://community.passbolt.com/t/error-while-using-passbolt-on-phone-app/9642/13 "2024-03-18T19:00:59Z")
Hi could you please share the document to update to v4.6 .we have used aws ami! ---
**Author:** ![antony](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/antony/32/3130_2.png) [@antony](https://community.passbolt.com/u/antony)\ **Post date:** [March 18, 2024, 7:27pm UTC](https://community.passbolt.com/t/error-while-using-passbolt-on-phone-app/9642/14 "2024-03-18T19:27:27Z")
You can update the AWS AMI instance using our [dedicated documentation](https://passbolt.com/docs/hosting/update/aws-ami/)