# Everyday I need to reinstall the chrome extension **URL:** \ **Category:** Installation Issues\ **Created:** [July 8, 2026, 11:16am UTC](https://community.passbolt.com/t/everyday-i-need-to-reinstall-the-chrome-extension/14533 "2026-07-08T11:16:59Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Semgr](https://avatars.discourse-cdn.com/v4/letter/s/9fc29f/32.png) [@Semgr](https://community.passbolt.com/u/Semgr)\ **Post date:** [July 8, 2026, 11:16am UTC](https://community.passbolt.com/t/everyday-i-need-to-reinstall-the-chrome-extension/14533/1 "2026-07-08T11:16:59Z")
Hello, everyday I am having to reinstall the extension. When I arrive to my Macbook and press the passbolt icon I get this error: An internal error occurred. The server response could not be parsed. Please contact your administrator. If I press “Passbolt”, it takes me to sign with google, I press my account and I get another error: HTTP Status 400 – Bad Request When I reinstall the app everything works fine. Please, advice on how to solve it, it worked for a few months with no issues, nothing has changed on my side. ---
**Author:** ![remy](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/remy/32/17_2.png) [@remy](https://community.passbolt.com/u/remy)\ **Post date:** [July 8, 2026, 11:27am UTC](https://community.passbolt.com/t/everyday-i-need-to-reinstall-the-chrome-extension/14533/2 "2026-07-08T11:27:15Z")
Hello, Could you let us know whether you’re using **Passbolt Cloud** or a **self-hosted** instance? Since you’re signing in with Google SSO, it sounds like you’re using a paid edition. In that case, the best next step is to contact our support team at **[support@passbolt.com](mailto:support@passbolt.com)**. Please include: - Whether you’re using Passbolt Cloud or self-hosted. - Your browser and browser version. - The Passbolt browser extension version. - If possible, screenshots of the two errors (“An internal error occurred…” and the “HTTP Status 400 – Bad Request” page). - If self-hosted and administrator, check for error logs on the server side, otherwise reach out to your administrator for help. Reinstalling the extension every day is definitely not expected behavior, and our support team will be able to help investigate the root cause. Best, ---
**Author:** ![Semgr](https://avatars.discourse-cdn.com/v4/letter/s/9fc29f/32.png) [@Semgr](https://community.passbolt.com/u/Semgr)\ **Post date:** [July 9, 2026, 9:08am UTC](https://community.passbolt.com/t/everyday-i-need-to-reinstall-the-chrome-extension/14533/3 "2026-07-09T09:08:40Z")
Hey, I am working in a company and got this user, I have no idea what type is that, how do I check? ---
**Author:** ![remy](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/remy/32/17_2.png) [@remy](https://community.passbolt.com/u/remy)\ **Post date:** [July 9, 2026, 9:36am UTC](https://community.passbolt.com/t/everyday-i-need-to-reinstall-the-chrome-extension/14533/4 "2026-07-09T09:36:53Z")
> Hey, I am working in a company and got this user, I have no idea what type is that, how do I check? If you are the end user the best to contact your IT department at that point. ---
**Author:** ![Semgr](https://avatars.discourse-cdn.com/v4/letter/s/9fc29f/32.png) [@Semgr](https://community.passbolt.com/u/Semgr)\ **Post date:** [July 9, 2026, 9:43am UTC](https://community.passbolt.com/t/everyday-i-need-to-reinstall-the-chrome-extension/14533/5 "2026-07-09T09:43:53Z")
I am the IT department ---
**Author:** ![remy](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/remy/32/17_2.png) [@remy](https://community.passbolt.com/u/remy)\ **Post date:** [July 9, 2026, 9:55am UTC](https://community.passbolt.com/t/everyday-i-need-to-reinstall-the-chrome-extension/14533/6 "2026-07-09T09:55:23Z")
Do you know whether you are using passbolt cloud (url start with [cloud.passbolt.com](http://cloud.passbolt.com)) or self-hosted (url starts with something else)? ---
**Author:** ![Semgr](https://avatars.discourse-cdn.com/v4/letter/s/9fc29f/32.png) [@Semgr](https://community.passbolt.com/u/Semgr)\ **Post date:** [July 9, 2026, 10:01am UTC](https://community.passbolt.com/t/everyday-i-need-to-reinstall-the-chrome-extension/14533/7 "2026-07-09T10:01:12Z")
URL starts with pm 20 characters ---
**Author:** ![remy](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/remy/32/17_2.png) [@remy](https://community.passbolt.com/u/remy)\ **Post date:** [July 10, 2026, 7:59am UTC](https://community.passbolt.com/t/everyday-i-need-to-reinstall-the-chrome-extension/14533/8 "2026-07-10T07:59:39Z")
Hey there, So from the info this is a self-hosted instance. You will need to find out who setup the server internally and who can access the server. In the server you can check the details of the application log (location depends on the method that was used to install) for example in /var/log Since it’s a problem with SSO, most likely you are using the paid version, you can contact us on [support@passbolt.com](mailto:support@passbolt.com) and we can tell you who is the contact person in your organization if you need help with that, and then further down with debugging the issue. If you are using a bootlegged version, then well, maybe it’s good to start thinking of purchasing, this is what paid support is for :). Cheers, Remy