# I tried to restore the Passbolt server to the Ubuntu server and get error in smtp **URL:** \ **Category:** Installation Issues\ **Created:** [January 17, 2024, 6:25am UTC](https://community.passbolt.com/t/i-tried-to-restore-the-passbolt-server-to-the-ubuntu-server-and-get-error-in-smtp/9251 "2024-01-17T06:25:36Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![fsulthan14](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/fsulthan14/32/3556_2.png) [@fsulthan14](https://community.passbolt.com/u/fsulthan14)\ **Post date:** [January 17, 2024, 6:25am UTC](https://community.passbolt.com/t/i-tried-to-restore-the-passbolt-server-to-the-ubuntu-server-and-get-error-in-smtp/9251/1 "2024-01-17T06:25:36Z")
**Checklist** [X] I have read intro post: [About the Installation Issues category](https://community.passbolt.com/t/about-the-installation-issues-category/12) [X] I have read the tutorials, help and searched for similar issues [X] I provide relevant information about my server (component names and versions, etc.) [X] I provide a copy of my logs and healthcheck [X] I describe the steps I have taken to trouble shoot the problem [X] I describe the steps on how to reproduce the issue Hello, **I tried to restore the Passbolt server to the Ubuntu server**. can anyone help me? because I’m really frustrated and stuck I followed the steps in the link: > **[Migrate an existing Passbolt CE to a new Ubuntu server](https://help.passbolt.com/hosting/upgrade/ce/migrate-existing-ce-to-ubuntu-server)** I have also carried out the backup process according to the official Passbolt documentation. Then, there are some slight differences in the SMTP configuration. Say, the old Passbolt has a different SMTP server on the SMTP than the new Passbolt SMTP (the restored Passbolt). ```auto Healthcheck shell ------------------------------------------------------------------------------- Environment [PASS] PHP version 8.1.2-1ubuntu2.14. [PASS] PHP version is 8.1 or above. [PASS] PCRE compiled with unicode support. [PASS] The temporary directory and its content are writable and not executable. [PASS] The logs directory and its content are writable. [PASS] GD or Imagick extension is installed. [PASS] Intl extension is installed. [PASS] Mbstring extension is installed. Config files [PASS] The application config file is present [PASS] The passbolt config file is present Core config [PASS] Debug mode is off. [PASS] Cache is working. [PASS] Unique value set for security.salt [PASS] Full base url is set to http://10.11.5.123 [PASS] App.fullBaseUrl validation OK. [PASS] /healthcheck/status is reachable. SSL Certificate [PASS] SSL peer certificate validates [PASS] Hostname is matching in SSL certificate. [PASS] Not using a self-signed certificate Database [PASS] The application is able to connect to the database [PASS] 31 tables found [PASS] Some default content is present [PASS] The database schema up to date. GPG Configuration [PASS] PHP GPG Module is installed and loaded. [PASS] The environment variable GNUPGHOME is set to /var/lib/passbolt/.gnupg. [PASS] The directory /var/lib/passbolt/.gnupg containing the keyring is writable by the webserver user. [PASS] The server OpenPGP key is not the default one [PASS] The public key file is defined in /etc/passbolt/passbolt.php and readable. [PASS] The private key file is defined in /etc/passbolt/passbolt.php and readable. [PASS] The server key fingerprint matches the one defined in /etc/passbolt/passbolt.php. [PASS] The server public key defined in the /etc/passbolt/passbolt.php (or environment variables) is in the keyring. [PASS] There is a valid email id defined for the server key. [PASS] The public key can be used to encrypt a message. [PASS] The private key can be used to sign a message. [PASS] The public and private keys can be used to encrypt and sign a message. [PASS] The private key can be used to decrypt a message. [PASS] The private key can be used to decrypt and verify a message. [PASS] The public key can be used to verify a signature. [PASS] The server public key format is Gopengpg compatible. [PASS] The server private key format is Gopengpg compatible. Application configuration [PASS] Using latest passbolt version (4.4.2). [FAIL] Passbolt is not configured to force SSL use. [HELP] Set passbolt.ssl.force to true in /etc/passbolt/passbolt.php. [FAIL] App.fullBaseUrl is not set to HTTPS. [HELP] Check App.fullBaseUrl url scheme in /etc/passbolt/passbolt.php. [PASS] Selenium API endpoints are disabled. [PASS] Search engine robots are told not to index content. [INFO] The Self Registration plugin is enabled. [INFO] Registration is closed, only administrators can add users. [PASS] The deprecated self registration public setting was not found in /etc/passbolt/passbolt.php. [WARN] Host availability checking is disabled. [HELP] Make sure this instance is not publicly available on the internet. [HELP] Or set the PASSBOLT_EMAIL_VALIDATE_MX environment variable to true. [HELP] Or set passbolt.email.validate.mx to true in /etc/passbolt/passbolt.php. [PASS] Serving the compiled version of the javascript app. [WARN] Some email notifications are disabled by the administrator. JWT Authentication [PASS] The JWT Authentication plugin is enabled [PASS] The /etc/passbolt/jwt/ directory is not writable. [PASS] A valid JWT key pair was found SMTP Settings [PASS] The SMTP Settings plugin is enabled. [PASS] SMTP Settings coherent. You may send a test email to validate them. [PASS] The SMTP Settings source is: database. [WARN] The SMTP Settings plugin endpoints are enabled. [HELP] It is recommended to disable the plugin endpoints. [HELP] Set the PASSBOLT_SECURITY_SMTP_SETTINGS_ENDPOINTS_DISABLED environment variable to true. [HELP] Or set passbolt.security.smtpSettings.endpointsDisabled to true in /etc/passbolt/passbolt.php. [FAIL] 2 error(s) found. Hang in there! ``` In the test results above there are https error results, this was on purpose because I didn’t configure Nginx. Based on the results of the health examination above, it looks normal. Then I tried testing the new Passbolt access via browser. ![gambar](https://canada1.discourse-cdn.com/flex031/uploads/passbolt/original/2X/7/7d4930a05eba2bb84285924c0a476cb24240b8fd.png) You can see that Passbolt is sending a verification email to the recovery email. However, after I checked the verification email, no email was sent. After that I tried to do SMTP testing after restore. by doing the following command: ```auto sudo -H -u www-data /bin/bash -c "/usr/share/php/passbolt/bin/cake passbolt send_test_email --recipient=sulthan@ptgusa.com" ``` the result is : ```auto Debug email shell ------------------------------------------------------------------------------- Email configuration ------------------------------------------------------------------------------- Host: smtp.gmail.com Port: 465 Username: wadaw@gmail.com Password: ********* TLS: true Sending email from: wadaw@gmail.com Sending email to: sulthan@ptgusa.com ------------------------------------------------------------------------------- Trace Could not send the test email. Error: SMTP timeout. ``` I checked the configuration file in passbolt.php and there was nothing strange and it matched the settings in the official documentation. Is there someone who can help me? I really really need your help. Thanks for the attention! ---
**Author:** ![clayton](https://avatars.discourse-cdn.com/v4/letter/c/f9ae1b/32.png) [@clayton](https://community.passbolt.com/u/clayton)\ **Post date:** [January 17, 2024, 11:55am UTC](https://community.passbolt.com/t/i-tried-to-restore-the-passbolt-server-to-the-ubuntu-server-and-get-error-in-smtp/9251/2 "2024-01-17T11:55:11Z")
> [@fsulthan14](#): > > `Port: 465` I believe you might want to try 587 for the port since you have TLS set to true. Could you try that and let me know if it changes anything? ---
**Author:** ![fsulthan14](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/fsulthan14/32/3556_2.png) [@fsulthan14](https://community.passbolt.com/u/fsulthan14)\ **Post date:** [January 18, 2024, 1:50am UTC](https://community.passbolt.com/t/i-tried-to-restore-the-passbolt-server-to-the-ubuntu-server-and-get-error-in-smtp/9251/3 "2024-01-18T01:50:46Z")
Hi Clayton, Thank you for the help. The problem has been solved and I am very happy, thank you.