- I lost my Passbolt login URL (my Chrome account was restored, I lost all my bookmarks)
- I tried to log in using my initial invitation link (dated July 2024), but it wasn’t recognized
- I tried to log in again, but my username wasn’t recognized (I was asked to contact the administrator to obtain my invitation link)
- Our passbolt administrator is unable to resend me an invitation link (the option is not available on our account)
- I don’t have the private key which is requested.
I’m very frustrated by this situation because I know my passphrase perfectly well to log in to my Passbolt account… I just need a link to log in to my account.
Our passbolt administrator is unable to resend me an invitation link (the option is not available on our account)
Your passbolt administrator should have the URL to your passbolt instance then?
When you first setup your user account you had to download the recovery kit. If you still have the recovery kit and you know the passphrase to unlock it then you can do that when you go to the URL of where passbolt is hosted.
A recover request can be done with PASSBOLT_URL/recover
The admin can use the commandline recover_user command.
root@5736da960385:/usr/share/php/passbolt# su -s /bin/bash -c "/usr/share/php/passbolt/bin/cake passbolt recover_user -u ada@passbolt.com --create" www-data
____ __ ____
/ __ \____ _____ ____/ /_ ____ / / /_
/ /_/ / __ `/ ___/ ___/ __ \/ __ \/ / __/
/ ____/ /_/ (__ |__ ) /_/ / /_/ / / /
/_/ \__,_/____/____/_.___/\____/_/\__/
Open source password manager for teams
-------------------------------------------------------------------------------
The recovery token has been created.
The user ada@passbolt.com can recover its account here:
https://passbolt.local/setup/recover/start/a3569a13-d4cf-40b8-a7db-23b17b13fadd/14d1a3e3-66f9-4910-8ea4-3fbd6e800ad8
Let me know if I’ve misunderstood what you’re trying to do.
Cheers
Gareth
Hello @Ajegat,
As @gyaresu mentioned, the recover kit should have been automatically downloaded during your account’s registration. I also see that based on what you’ve shared we already know approximatively when you created your account thanks to the registration email (July 2024), the file should be called passbolt-recovery-kit.txt, maybe in your ~/Downloads folders you can search for this file by sorting per date?
You don’t have any other chrome profiles or devices where you are already logged in? We can extract your private key from one of these sessions. Also if you configured the mobile application, it’s possible to extract the private key using the keys inspector. I can give some guidance in case you are in one of those situations.
Unfortunately it’s not possible to log in without the recovery kit as passbolt authentication is a multi-factor authentication by default which means you need your recovery kit (private key) which is the possession factor and your passphrase which is the knowledge factor.
Thank you for your reply.
Unfortunately, the recovery kit isn't in my downloads folder because I regularly empty it...
I don't have any other Chrome profiles or devices that I'm already logged in to...
I'm afraid I won't be able to recover my account.
