# Lost only account on server - how to reset installation? **URL:** \ **Category:** Installation Issues\ **Created:** [December 21, 2020, 5:57pm UTC](https://community.passbolt.com/t/lost-only-account-on-server-how-to-reset-installation/3388 "2020-12-21T17:57:52Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![laurinkeithdavis](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/laurinkeithdavis/32/774_2.png) [@laurinkeithdavis](https://community.passbolt.com/u/laurinkeithdavis)\ **Post date:** [December 21, 2020, 5:57pm UTC](https://community.passbolt.com/t/lost-only-account-on-server-how-to-reset-installation/3388/1 "2020-12-21T17:57:52Z")
I created an instance on Digital Ocean to test Passbolt. Everything worked fine until today when somehow I lost the passphrase to the only account on the server. I don’t care about the account, as nothing was stored there that mattered. I have SSH (root) access to the server. What is the best way to “reset” the installation to start over? Is the only to delete the Droplet and start over? ---
**Author:** ![laurinkeithdavis](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/laurinkeithdavis/32/774_2.png) [@laurinkeithdavis](https://community.passbolt.com/u/laurinkeithdavis)\ **Post date:** [December 21, 2020, 6:07pm UTC](https://community.passbolt.com/t/lost-only-account-on-server-how-to-reset-installation/3388/2 "2020-12-21T18:07:17Z")
I just found this: > [@How to clear an installation to restart the wizard](https://community.passbolt.com/t/how-to-clear-an-installation-to-restart-the-wizard/2714): > > Checklist [X] I have read intro post: [About the Installation Issues category](https://community.passbolt.com/t/about-the-installation-issues-category/12) [X] I have read the tutorials, help and searched for similar issues [X] I provide relevant information about my server (component names and versions, etc.) [] I provide a copy of my logs and healthcheck [X] I describe the steps I have taken to trouble shoot the problem [X] I describe the steps on how to reproduce the issue Hi, sorry if I’m opening a new topic but I wasn’t able to find clear information on the m… What are the specific permissions I need to set on config and on the config/gpg folders. ---
**Author:** ![laurinkeithdavis](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/laurinkeithdavis/32/774_2.png) [@laurinkeithdavis](https://community.passbolt.com/u/laurinkeithdavis)\ **Post date:** [December 21, 2020, 6:27pm UTC](https://community.passbolt.com/t/lost-only-account-on-server-how-to-reset-installation/3388/3 "2020-12-21T18:27:34Z")
After entering the MySQL credentials, I get this: ![image](https://canada1.discourse-cdn.com/flex031/uploads/passbolt/original/1X/cd60d49e79d5396dcd96c7c3c98272bea7979ad7.png) I’m guessing it’s because that is the same database I used previously. How is the best way to reset (delete and recreate) that? ---
**Author:** ![garrett](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/garrett/32/545_2.png) [@garrett](https://community.passbolt.com/u/garrett)\ **Post date:** [December 21, 2020, 6:55pm UTC](https://community.passbolt.com/t/lost-only-account-on-server-how-to-reset-installation/3388/4 "2020-12-21T18:55:34Z")
Hi @laurinkeithdavis welcome to the forum! It will help if you share which OS you are using, and which installation instructions you are following, thanks. ---
**Author:** ![laurinkeithdavis](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/laurinkeithdavis/32/774_2.png) [@laurinkeithdavis](https://community.passbolt.com/u/laurinkeithdavis)\ **Post date:** [December 21, 2020, 7:17pm UTC](https://community.passbolt.com/t/lost-only-account-on-server-how-to-reset-installation/3388/5 "2020-12-21T19:17:10Z")
Linux passbolt-naatw 4.15.0-112-generic #113-Ubuntu SMP Thu Jul 9 23:41:39 UTC 2020 x86\_64 x86\_64 x86\_64 GNU/Linux > **[Install Passbolt CE Digital Ocean](https://help.passbolt.com/hosting/install/ce/digital-ocean)** ---
**Author:** ![garrett](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/garrett/32/545_2.png) [@garrett](https://community.passbolt.com/u/garrett)\ **Post date:** [December 21, 2020, 7:29pm UTC](https://community.passbolt.com/t/lost-only-account-on-server-how-to-reset-installation/3388/6 "2020-12-21T19:29:00Z")
@laurinkeithdavis Ok, I just wanted to make sure, thanks. I’m hesitant to recommend further action without knowing completely what you have done already, and if you are fine with reinstalling the droplet I think I would encourage that over modifying what you have. Using the droplet and the included script work well for those less familiar with the inner workings. Should you run into a problem again in the future with a user account, there are some other things we could try before resorting to a reset. ---
**Author:** ![laurinkeithdavis](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/laurinkeithdavis/32/774_2.png) [@laurinkeithdavis](https://community.passbolt.com/u/laurinkeithdavis)\ **Post date:** [December 21, 2020, 8:13pm UTC](https://community.passbolt.com/t/lost-only-account-on-server-how-to-reset-installation/3388/7 "2020-12-21T20:13:02Z")
Ugh, well, that’s time consuming, but I’ll guess I’ll do that. I’m a developer, I don’t mind hacking crap. 🙂 Anyway, I guess I’ll drop the Droplet and recreate. ---
**Author:** ![garrett](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/garrett/32/545_2.png) [@garrett](https://community.passbolt.com/u/garrett)\ **Post date:** [December 21, 2020, 8:28pm UTC](https://community.passbolt.com/t/lost-only-account-on-server-how-to-reset-installation/3388/8 "2020-12-21T20:28:16Z")
@laurinkeithdavis You could also reference the install from source for tips/hints regarding the different components if you want to tinker. Some steps may be a bit outdated - an update is in the works. [Passbolt Help | Install passbolt API from source](https://help.passbolt.com/hosting/install/ce/from-source.html)