# My setup(v2) is loosing users / PWs inserted by GUI **URL:** \ **Category:** Installation Issues\ **Created:** [April 13, 2018, 11:41am UTC](https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562 "2018-04-13T11:41:46Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![jay1984](https://avatars.discourse-cdn.com/v4/letter/j/278dde/32.png) [@jay1984](https://community.passbolt.com/u/jay1984)\ **Post date:** [April 13, 2018, 11:41am UTC](https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562/1 "2018-04-13T11:41:46Z")
Dear team, our passbolt-installation is accepting neither new passwords nor users created over the webgui. - The user / passwort is shown in gui for a few seconds. After a change of webpage / refresh the data is gone. User creation over CLI is possible and working. My setup: VM on Ubuntu 16.04.4 LTS mysql Ver 14.14 Distrib 5.7.21, for Linux (x86\_64) using EditLine wrapper PHP 7.0.28-0ubuntu0.16.04.1 (cli) ( NTS ) Copyright © 1997-2017 The PHP Group Zend Engine v3.0.0, Copyright © 1998-2017 Zend Technologies with Zend OPcache v7.0.28-0ubuntu0.16.04.1, Copyright © 1999-2017, by Zend Technologies Passbolt v2.1 (updated from newest 1.x) healthcheck: www-data@test:~$ /var/www/html/passbolt/bin/cake passbolt healthcheck ``` ______ ____ / __\____ _________ / /_ ____ / / /_ ``` / /_/ / \_\_ `/ / / \_\_ / \_\_ / / \_/ / **/ // (** | ) // / // / / / // \_,/_ **/** _/._\_\_/\_\ __//\__ / ## Open source password manager for teams ## Healthcheck shell Environment [PASS] PHP version 7.0.28-0ubuntu0.16.04.1. [PASS] PCRE compiled with unicode support. [PASS] The temporary directory and its content are writable. [PASS] The public image directory and its content are writable. [PASS] The logs directory and its content are writable. [PASS] GD or Imagick extension is installed. [PASS] Intl extension is installed. [PASS] Mbstring extension is installed. Config files [PASS] The application config file is present [PASS] The passbolt config file is present Core config [PASS] Debug mode is off. [PASS] Cache is working. [PASS] Unique value set for security.salt [PASS] Full base url is set to [https://lab.XXXXX.net/passbolt](https://lab.XXXXX.net/passbolt) [PASS] App.fullBaseUrl validation OK. [PASS] /healthcheck/status is reachable. SSL Certificate [FAIL] SSL peer certificate does not validate [FAIL] Hostname does not match when validating certificates. [WARN] Using a self-signed certificate [HELP] fopen(): Peer certificate CN=`test-' did not match expected CN=`[lab.XXXXX.net](http://lab.XXXXX.net)’ fopen(): Failed to enable crypto #fopen(://lab.XXXXX.net/passbolt/healthcheck/status.json): failed to open stream: operation failed Database [PASS] The application is able to connect to the database [PASS] 19 tables found [PASS] Some default content is present [PASS] The database schema up to date. GPG Configuration [PASS] PHP GPG Module is installed and loaded. [PASS] The server gpg key is not the default one [PASS] The environment variable GNUPGHOME is set to /home/www-data/.gnupg. [PASS] The directory /home/www-data/.gnupg containing the keyring is writable by the webserver user. [PASS] The public key file is defined in config/passbolt.php and readable. [PASS] The private key file is defined in config/passbolt.php and readable. [PASS] The server key fingerprint matches the one defined in config/passbolt.php. [PASS] The server public key defined in the config/passbolt.php is in the keyring. [PASS] There is a valid email id defined for the server key. [PASS] The public key can be used to encrypt a message. [PASS] The public key can be used to sign a message. [PASS] The public key can be used to encrypt and sign a message. [PASS] The private key can be used to decrypt a message. [PASS] The private key can be used to decrypt and verify a message. [PASS] The public key can be used to verify a signature. Application configuration [PASS] Using latest passbolt version (2.0.1). [PASS] Passbolt is configured to force SSL use. [PASS] App.fullBaseUrl is set to HTTPS. [PASS] Selenium API endpoints are disabled. [PASS] Search engine robots are told not to index content. [PASS] Registration is closed, only administrators can add users. [PASS] Serving the compiled version of the javascript app [PASS] All email notifications will be sent. 2 error(s) found. Hang in there! - the SQL-Error-Log is empty - email-log of passbolt is empty - the debug-mode is enabled in config/passbolt.php, but it does not generate any output - where is the data gathered by debug stored? email.log? Any help is highly appreciated. Thank you & keep up the nice work. We all like the project and are looking forward to any progress. ---
**Author:** ![remy](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/remy/32/17_2.png) [@remy](https://community.passbolt.com/u/remy)\ **Post date:** [April 13, 2018, 11:46am UTC](https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562/2 "2018-04-13T11:46:23Z")
Can you check the charset in your database? See. [Error 500 when try to recover account after upgrade to v2.0.1](https://community.passbolt.com/t/error-500-when-try-to-recover-account-after-upgrade-to-v2-0-1/555/3) We’re working on a hotfix to help with the migration. ---
**Author:** ![jay1984](https://avatars.discourse-cdn.com/v4/letter/j/278dde/32.png) [@jay1984](https://community.passbolt.com/u/jay1984)\ **Post date:** [April 13, 2018, 11:57am UTC](https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562/3 "2018-04-13T11:57:05Z")
My mysql says InnoDB utf8mb4\_unicode\_ci 464 KiB 0 B ![grafik](https://canada1.discourse-cdn.com/flex031/uploads/passbolt/original/1X/c7105e0a60342a6c02450f94b4832a3859576a51.png) Which would be ok? ---
**Author:** ![remy](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/remy/32/17_2.png) [@remy](https://community.passbolt.com/u/remy)\ **Post date:** [April 13, 2018, 11:57am UTC](https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562/4 "2018-04-13T11:57:58Z")
Can you check the individual fields for the table file\_storage? ---
**Author:** ![jay1984](https://avatars.discourse-cdn.com/v4/letter/j/278dde/32.png) [@jay1984](https://community.passbolt.com/u/jay1984)\ **Post date:** [April 13, 2018, 12:01pm UTC](https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562/5 "2018-04-13T12:01:19Z")
File\_storage seems to be empty: ![grafik](https://canada1.discourse-cdn.com/flex031/uploads/passbolt/original/1X/cc4773bc6982f9f6a1e28d13f75a2eeaf19ff68b.png) (sorry it is german 🙂 ) ---
**Author:** ![jay1984](https://avatars.discourse-cdn.com/v4/letter/j/278dde/32.png) [@jay1984](https://community.passbolt.com/u/jay1984)\ **Post date:** [April 13, 2018, 12:03pm UTC](https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562/6 "2018-04-13T12:03:57Z")
indizes: ![grafik](https://canada1.discourse-cdn.com/flex031/uploads/passbolt/original/1X/5da3e78edc2b8784cd6184a9bd7026016aab5ad3.png) Hope I got the correct info 🙂 ---
**Author:** ![remy](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/remy/32/17_2.png) [@remy](https://community.passbolt.com/u/remy)\ **Post date:** [April 13, 2018, 12:15pm UTC](https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562/7 "2018-04-13T12:15:20Z")
Yes so it’s the same problem, you need to change the “Koallation” following the method described in the other ticket. [Error 500 when try to recover account after upgrade to v2.0.1](https://community.passbolt.com/t/error-500-when-try-to-recover-account-after-upgrade-to-v2-0-1/555/3?u=remy) ---
**Author:** ![jay1984](https://avatars.discourse-cdn.com/v4/letter/j/278dde/32.png) [@jay1984](https://community.passbolt.com/u/jay1984)\ **Post date:** [April 13, 2018, 12:22pm UTC](https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562/8 "2018-04-13T12:22:18Z")
I just got it right. It was indeed solved by altering the fields to utf8. THanks for your fast support! I have one other issue, also directly related to the update: I can’t edit/copy password-entries over the gui. If I mark a PW-Entry the fields for edit, copy, share are still greyed out. For entries that have been in the system prior to update to v2 edit / sharing, etc. is possible. ---
**Author:** ![remy](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/remy/32/17_2.png) [@remy](https://community.passbolt.com/u/remy)\ **Post date:** [April 13, 2018, 12:28pm UTC](https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562/9 "2018-04-13T12:28:00Z")
@jay1984 I think there might be some issues with the record created in the meantime, they might be corrupted. Could you try to create a new one now and see if the same error occurs? For the passwords created in the meantime you might have to delete / create them again. It’s not possible, can contact us at [contact@passbolt.com](mailto:contact@passbolt.com) could schedule a call to see if they can be recovered. ---
**Author:** ![jay1984](https://avatars.discourse-cdn.com/v4/letter/j/278dde/32.png) [@jay1984](https://community.passbolt.com/u/jay1984)\ **Post date:** [April 13, 2018, 12:32pm UTC](https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562/10 "2018-04-13T12:32:48Z")
I just added a new entry. Unfortunately it is still the same issue. No edit, copy, etc. is possible when I select the new entry. The fields for edit, etc. are still not accessible ---
**Author:** ![cedric](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/cedric/32/3868_2.png) [@cedric](https://community.passbolt.com/u/cedric)\ **Post date:** [April 13, 2018, 12:50pm UTC](https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562/11 "2018-04-13T12:50:19Z")
@jay1984 If you have time now, we could organize a quick call. Send us an email to [contact@passbolt.com](mailto:contact@passbolt.com) ---
**Author:** ![cedric](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/cedric/32/3868_2.png) [@cedric](https://community.passbolt.com/u/cedric)\ **Post date:** [April 13, 2018, 12:57pm UTC](https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562/12 "2018-04-13T12:57:09Z")
Can you check if the permissions table or any other have this collate issue. We’re working on a fix right now, it would help us a lot. ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex031/uploads/passbolt/original/2X/b/bee7d3f9329f668000d46e9fcb2e5db1e9d31348.svg) [@system](https://community.passbolt.com/u/system)\ **Post date:** [April 18, 2018, 12:57pm UTC](https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562/13 "2018-04-18T12:57:09Z")
Closed on April 18, 2018, 12:57pm UTC This topic was automatically closed 5 days after the last reply. New replies are no longer allowed.