# My setup(v2) is loosing users / PWs inserted by GUI

**URL:** <https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562>\
**Category:** Installation Issues\
**Created:** [April 13, 2018, 11:41am UTC](https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562 "2018-04-13T11:41:46Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![remy](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/remy/32/17_2.png) [@remy](https://community.passbolt.com/u/remy)\
**Post date:** [April 13, 2018, 11:46am UTC](https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562/2 "2018-04-13T11:46:23Z")

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Can you check the charset in your database? See. [Error 500 when try to recover account after upgrade to v2.0.1](https://community.passbolt.com/t/error-500-when-try-to-recover-account-after-upgrade-to-v2-0-1/555/3)

We’re working on a hotfix to help with the migration.

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_[View the full topic](https://community.passbolt.com/t/my-setup-v2-is-loosing-users-pws-inserted-by-gui/562)._