# Passbolt autofill keeps spinning
**URL:** https://community.passbolt.com/t/passbolt-autofill-keeps-spinning/4018
**Category:** Uncategorized
**Created:** [June 23, 2021, 4:43pm UTC](https://community.passbolt.com/t/passbolt-autofill-keeps-spinning/4018 "2021-06-23T16:43:54Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@ScopeTwo](https://community.passbolt.com/u/ScopeTwo)
#### Post date: [June 23, 2021, 4:43pm UTC](https://community.passbolt.com/t/passbolt-autofill-keeps-spinning/4018/1 "2021-06-23T16:43:54Z")
Hi,
I have been having some issues with the autofill-feature with the Firefox extension.
About half of the time the extension keeps spinning after I click on “use on this page”. When that message appears I have to manually find the password through all the groups and folders, then copy the email, find the password through all the groups and folders again and then copy the password.
The issue appears over multiple websites at random. Sometimes the autofill feature works for one website and then suddenly stops working. This issue exists on multiple computers and websites.
How can this be fixed? I really don’t want to manually do this every single time I want to autofill a password.
---
### Author:  [@garrett](https://community.passbolt.com/u/garrett)
#### Post date: [June 25, 2021, 12:28pm UTC](https://community.passbolt.com/t/passbolt-autofill-keeps-spinning/4018/2 "2021-06-25T12:28:09Z")
Hi @ScopeTwo
Please look through some of these and see if it matches what you are experiencing. If you need help checking anything in your particular situation, just post back.
[https://community.passbolt.com/search?context=topic&context\_id=4018&q=autofill&skip\_context=true](https://community.passbolt.com/search?context=topic&context_id=4018&q=autofill&skip_context=true)
> [@Autocomplete don't work on pop-up box](https://community.passbolt.com/t/autocomplete-dont-work-on-pop-up-box/3796):
>
> Hello everyone, I use Passbolt since few month and it works perfectly. Except when I want to autocomplete a pop-up box with my credentials. [2021-04-16 09\_00\_06-Window] I select the right credential and click on “use on this page” button but nothing… Do you have a solution?
---
### Author:  [@ScopeTwo](https://community.passbolt.com/u/ScopeTwo)
#### Post date: [June 28, 2021, 10:50am UTC](https://community.passbolt.com/t/passbolt-autofill-keeps-spinning/4018/3 "2021-06-28T10:50:14Z")
Seems mostly related to this topic
> [@Autofill is unreliable](https://community.passbolt.com/t/autofill-is-unreliable/2860):
>
> Hi, I realized that the autofill feature is working very unreliable. It is very strange. Some sites work at one day, on the other it doesnt. I use the same browser/extension and still it is a 50/50 game if the data will be filled in or not. If not it is just “spinning” (the icon next to the user/pass). I have no idea how the autofill feature works, could this be connected to some extensions I use? Or having my firefox setting set very strict, regarding cookies/caches etc? Its not critical but a…
This happens for around 20-30% of all password autofills that I do. Sometimes it works by simply refreshing the page 5-6 times or even closing the tab and opening it up again.
My specs
Intel Core i9
Firefox
Windows 10 64 bit
32 GB RAM
RX6700
1GBPS Network, no VPN
Firefox 89.0.2 (64-bit)
---
### Author:  [@max](https://community.passbolt.com/u/max)
#### Post date: [June 29, 2021, 7:12am UTC](https://community.passbolt.com/t/passbolt-autofill-keeps-spinning/4018/4 "2021-06-29T07:12:33Z")
Hi,
Can you give some example (if possible) about the page that make passbolt spin.
It will help to find a pattern and enhance the product
Thanks!
---
### Author:  [@ScopeTwo](https://community.passbolt.com/u/ScopeTwo)
#### Post date: [June 29, 2021, 7:30am UTC](https://community.passbolt.com/t/passbolt-autofill-keeps-spinning/4018/5 "2021-06-29T07:30:28Z")
It’s not one specific website, it’s all of them. It can’t be the websites themselves that is the issue.
Sometimes it’s logins to facebook, other times it’s logins to databases, network equipment etc etc.
---
### Author:  [@ScopeTwo](https://community.passbolt.com/u/ScopeTwo)
#### Post date: [June 29, 2021, 7:23pm UTC](https://community.passbolt.com/t/passbolt-autofill-keeps-spinning/4018/6 "2021-06-29T19:23:14Z")
From the recent autofills issues the solution is to close the tab and open it again with the same URL.