# Passbolt console only partially loads and cannot descrypt passwords with add-on

**URL:** <https://community.passbolt.com/t/passbolt-console-only-partially-loads-and-cannot-descrypt-passwords-with-add-on/8619>\
**Category:** Installation Issues\
**Created:** [October 10, 2023, 4:34am UTC](https://community.passbolt.com/t/passbolt-console-only-partially-loads-and-cannot-descrypt-passwords-with-add-on/8619 "2023-10-10T04:34:50Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![spb](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@spb](https://community.passbolt.com/u/spb)\
**Post date:** [October 10, 2023, 4:34am UTC](https://community.passbolt.com/t/passbolt-console-only-partially-loads-and-cannot-descrypt-passwords-with-add-on/8619/1 "2023-10-10T04:34:50Z")

</div>

**Checklist**  
[x] I have read intro post: [About the Installation Issues category](https://community.passbolt.com/t/about-the-installation-issues-category/12)  
[x] I have read the tutorials, help and searched for similar issues  
[x] I provide relevant information about my server (component names and versions, etc.)  
[x] I provide a copy of my logs and healthcheck  
[x] I describe the steps I have taken to trouble shoot the problem  
[x] I describe the steps on how to reproduce the issue

Hi  
I am running what I assume is an older version of the Passbolt appliance that I am planning to migrate to a different platform but before I could do this I started getting issues with the Passbolt console properly loading and decrypting passwords with the browser add-on.

This is all I get when I log in to the console.

 ![image](https://canada1.discourse-cdn.com/flex031/uploads/passbolt/original/2X/8/86758c0b7ecb751c89aa47108e3b3f89150e9be0.png)

When I log in the following is written to /var/www/passbolt/logs/error.log

```auto
2023-10-10 04:22:57 Error: [Cake\Http\Exception\ForbiddenException] You need to login to access this location. (/var/www/passbolt/src/Auth/GpgAuthenticate.php:85)
Request URL: /users/csrf-token.json?api-version=v2

2023-10-10 04:22:58 Error: [Cake\Routing\Exception\MissingRouteException] A route matching "/resource-types.json" could not be found. (/var/www/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php:216)
Request URL: /resource-types.json?api-version=v2

2023-10-10 04:22:59 Error: [Cake\Http\Exception\BadRequestException] The user id should be a uuid or "me". (/var/www/passbolt/src/Controller/Users/UsersViewController.php:39)
Request URL: /users/csrf-token.json?api-version=v2

```

When I open the Passbolt add-on I see the following in the logs

```auto
2023-10-10 04:23:49 Error: [Cake\Routing\Exception\MissingRouteException] A route matching "/password-policies/settings.json" could not be found. (/var/www/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php:216)
Request URL: /password-policies/settings.json?api-version=v2

2023-10-10 04:23:49 Error: [Cake\Routing\Exception\MissingRouteException] A route matching "/password-generator/settings.json" could not be found. (/var/www/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php:216)
Request URL: /password-generator/settings.json?api-version=v2

```

and I cannot decrypt passwords.

Below is the output from my healthcheck

```auto
passbolt@passbolt-pro:/var/www/passbolt/bin$ sudo -H -u www-data bash -c "./cake passbolt healthcheck"

     ______  ____
    / __\____  _________ / /_ ____ / / /_
   / /_/ / __`/___ / ___/__ \/ __\/ /__ /
  / ____/ /_/ (__ |__ ) /_/ / /_/ / / /
 /_/ \ __,_/____ / ____/_.___ /\ ____/_/\__ /

 Open source password manager for teams
---------------------------------------------------------------
 Healthcheck shell
---------------------------------------------------------------

 Environment

 [PASS] PHP version 7.3.11-1~deb10u1.
 [PASS] PCRE compiled with unicode support.
 [PASS] The temporary directory and its content are writable.
 [PASS] The public image directory and its content are writable.
 [PASS] The logs directory and its content are writable.
 [PASS] GD or Imagick extension is installed.
 [PASS] Intl extension is installed.
 [PASS] Mbstring extension is installed.

 Config files

 [PASS] The application config file is present
 [PASS] The passbolt config file is present

 Core config

 [PASS] Debug mode is off.
 [PASS] Cache is working.
 [PASS] Unique value set for security.salt
 [PASS] Full base url is set to https://<removed>.com
 [PASS] App.fullBaseUrl validation OK.
 [FAIL] Could not reach the /healthcheck/status with the url specified in App.fullBaseUrl
  [HELP] Check that the domain name is correct in config/passbolt.php
  [HELP] Check the network settings

 SSL Certificate

 [FAIL] SSL peer certificate does not validate
 [FAIL] Hostname does not match when validating certificates.
 [WARN] Using a self-signed certificate
  [HELP] fopen(): https:// wrapper is disabled in the server configuration by allow_url_fopen=0
fopen(https://<removed>.com/healthcheck/status.json): failed to open stream: no suitable wrapper could be found

 Database

 [PASS] The application is able to connect to the database
 [PASS] 31 tables found
 [PASS] Some default content is present
 [PASS] The database schema up to date.

 GPG Configuration

 [PASS] PHP GPG Module is installed and loaded.
 [PASS] The environment variable GNUPGHOME is set to /home/www-data/.gnupg.
 [PASS] The directory /home/www-data/.gnupg containing the keyring is writable by the webserver user.
 [PASS] The server gpg key is not the default one
 [PASS] The public key file is defined in config/passbolt.php and readable.
 [PASS] The private key file is defined in config/passbolt.php and readable.
 [PASS] The server key fingerprint matches the one defined in config/passbolt.php.
 [PASS] The server public key defined in the config/passbolt.php (or environment variables) is in the keyring.
 [PASS] There is a valid email id defined for the server key.
 [PASS] The public key can be used to encrypt a message.
 [PASS] The private key can be used to sign a message.
 [PASS] The public and private keys can be used to encrypt and sign a message.
 [PASS] The private key can be used to decrypt a message.
 [PASS] The private key can be used to decrypt and verify a message.
 [PASS] The public key can be used to verify a signature.

 Application configuration

 [FAIL] Could not connect to passbolt repository to check versions. It is not possible check if your version is up to date.
  [HELP] Check the network configuration to allow this script to check for updates.
 [PASS] Passbolt is configured to force SSL use.
 [PASS] App.fullBaseUrl is set to HTTPS.
 [PASS] Selenium API endpoints are disabled.
 [PASS] Search engine robots are told not to index content.
 [PASS] Registration is closed, only administrators can add users.
 [PASS] Serving the compiled version of the javascript app
 [PASS] All email notifications will be sent.

  4 error(s) found. Hang in there!

passbolt@passbolt-pro:/var/www/passbolt/bin$

```

The OS version is below

```auto
passbolt@passbolt-pro:~$ uname -v
#1 SMP Debian 4.19.67-2+deb10u2 (2019-11-11)
passbolt@passbolt-pro:~$

```

I attempted to do a clean up but that didn’t help

```auto
passbolt@passbolt-pro:/var/www/passbolt$ sudo -H -u www-data bash -c "./bin/cake passbolt cleanup"

     ______  ____
    / __\____  _________ / /_ ____ / / /_
   / /_/ / __`/___ / ___/__ \/ __\/ /__ /
  / ____/ /_/ (__ |__ ) /_/ / /_/ / / /
 /_/ \ __,_/____ / ____/_.___ /\ ____/_/\__ /

 Open source password manager for teams
---------------------------------------------------------------
 Cleanup shell (delete mode)
---------------------------------------------------------------
No issue found, data looks squeaky clean!
passbolt@passbolt-pro:/var/www/passbolt$ 

```

Can anyone help me with trying to regain access to my Passbolt service?

Thanks

---

<div class="post-metadata">

**Author:** ![antony](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/antony/32/3130_2.png) [@antony](https://community.passbolt.com/u/antony)\
**Post date:** [October 10, 2023, 5:42am UTC](https://community.passbolt.com/t/passbolt-console-only-partially-loads-and-cannot-descrypt-passwords-with-add-on/8619/2 "2023-10-10T05:42:33Z")

</div>

Hello @spb ,

Indeed, you are probably running passbolt \< 3

Since [v4](https://help.passbolt.com/releases/pro/get-up-stand-up), there is some major changes, starting with the minimum software requirement being PHP 7.4. I see on the healthcheck that you are running PHP 7.3, could it be because you are on Debian 10?  
If that is the case, I do not recommend to manually update the php version, I highly suggest to take a look at our [migration guides](https://help.passbolt.com/hosting/upgrade) in order to migrate to a new server. If you don’t want to be pressure by time you can take a look at this [temporary workaround](https://community.passbolt.com/t/passbolt-extension-chrome-notfounderror-after-v4-upgrade-testing-from-2-7-1/7405/8)

However, prior to do any changes, please do not forget to do a [backup](https://help.passbolt.com/hosting/backup/from-source.html) of all your data.