# Passbolt is not accessible after update to 4.1.2-1

**URL:** <https://community.passbolt.com/t/passbolt-is-not-accessible-after-update-to-4-1-2-1/8197>\
**Category:** Installation Issues\
**Created:** [August 9, 2023, 3:39am UTC](https://community.passbolt.com/t/passbolt-is-not-accessible-after-update-to-4-1-2-1/8197 "2023-08-09T03:39:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mhmdimmo](https://avatars.discourse-cdn.com/v4/letter/m/eb9ed0/32.png) [@mhmdimmo](https://community.passbolt.com/u/mhmdimmo)\
**Post date:** [August 9, 2023, 3:39am UTC](https://community.passbolt.com/t/passbolt-is-not-accessible-after-update-to-4-1-2-1/8197/1 "2023-08-09T03:39:20Z")

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**Checklist**  
[x] I have read intro post: [About the Installation Issues category](https://community.passbolt.com/t/about-the-installation-issues-category/12)  
[x] I have read the tutorials, help and searched for similar issues  
[x] I provide relevant information about my server (component names and versions, etc.)  
[x] I provide a copy of my logs and healthcheck  
[x] I describe the steps I have taken to trouble shoot the problem  
[x] I describe the steps on how to reproduce the issue

I followed the update instructions in the documentation.

now cannot access passbolt with error  
ERR\_TOO\_MANY\_REDIRECTS

I’ve run the healthcheck from CLI and the error is as below

> Core config
> 
> [FAIL] Could not reach the /healthcheck/status with the url specified in App.fullBaseUrl

the full base domain is correct in passbolt configuration

php -v output is as below:

> PHP 7.4.33 (cli) (built: Jun 9 2023 16:51:37) ( NTS )  
> Copyright (c) The PHP Group  
> Zend Engine v3.4.0, Copyright (c) Zend Technologies  
> with Zend OPcache v7.4.33, Copyright (c), by Zend Technologies

OS details:

> Description: Debian GNU/Linux 11 (bullseye)  
> Release: 11  
> Codename: bullseye

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<div class="post-metadata">

**Author:** ![antony](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/antony/32/3130_2.png) [@antony](https://community.passbolt.com/u/antony)\
**Post date:** [August 9, 2023, 5:25am UTC](https://community.passbolt.com/t/passbolt-is-not-accessible-after-update-to-4-1-2-1/8197/2 "2023-08-09T05:25:45Z")

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Hello @mhmdimmo, welcome to our community 🙂

I have some questions to better understand what is happening:

- Could you share the entire output of the healthcheck?
- Could you share the nginx configuration file?
  - Should be located in **/etc/nginx/sites-enabled/nginx-passbolt.conf**

- If you are using SSL, are you using a self-signed certificate?
- When you say the fullBaseUrl is correct, did you also include **https://**?
  - If possible I would like to see what you have inside `App.fullBaseUrl` in **/etc/passbolt/passbolt.php**

- Did you saw any errors after updating?
- Which version were you using before?