Problem with emails and GMail


I have the same problem using Gmail smtp.
I also set up MailHog and could receive the test email sent by Linux CLI.
But I still cannot receive the activation email.
I have tried to reinstall it many times but still failed. I would appreciate for any helps.

Hi @cuscs.mc2 :wave: and welcome to passbolt community forum :hugs:

It seems you have 2 problems here.

  1. Can’t send emails to Gmail.

Did you check this part of the email troubleshooting page ?

  1. Can’t receive activation email.

You don’t receive any mail from passbolt ? Did you check all sections of the email troubleshooting page ?
What is your operating system name and version, and the passbolt installation method and version ?


Hi JC,

I finally fixed all issues some files’ permission issues and enabled the cronjob to be run.
I can receive the email by Gmail for new items added now.
But I can’t receive the user activation email when I use the same account to login with other devices.
Do you have any idea?

Thanks for your great help.

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@cuscs.mc2 We need these still, thanks.