# Recover account on a network without email

**URL:** <https://community.passbolt.com/t/recover-account-on-a-network-without-email/1394>\
**Category:** Installation Issues\
**Created:** [January 18, 2019, 6:45pm UTC](https://community.passbolt.com/t/recover-account-on-a-network-without-email/1394 "2019-01-18T18:45:52Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Reid](https://avatars.discourse-cdn.com/v4/letter/r/439d5e/32.png) [@Reid](https://community.passbolt.com/u/Reid)\
**Post date:** [January 18, 2019, 6:45pm UTC](https://community.passbolt.com/t/recover-account-on-a-network-without-email/1394/1 "2019-01-18T18:45:53Z")

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**Checklist**  
[x] I have read intro post: [About the Installation Issues category](https://community.passbolt.com/t/about-the-installation-issues-category/12)  
[x] I have read the tutorials, help and searched for similar issues  
[x] I provide relevant information about my server (component names and versions, etc.)  
[x] I provide a copy of my logs and healthcheck  
[x] I describe the steps I have taken to trouble shoot the problem  
[x] I describe the steps on how to reproduce the issue

I have a passbolt instance running on a network without a mail server, account creation works through the CLI but I can’t find a way to recover a account through the web extension without sending a email. Is there a method to allow a user to add their key back into the extension without requiring a email being sent to a email that doesn’t exist?

Thanks

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**Author:** ![remy](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/remy/32/17_2.png) [@remy](https://community.passbolt.com/u/remy)\
**Post date:** [January 21, 2019, 5:32pm UTC](https://community.passbolt.com/t/recover-account-on-a-network-without-email/1394/2 "2019-01-21T17:32:12Z")

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What you can do is check in your database for the token relative to the recovery.  
https://\<your\_domain\>/setup/recover/\<user\_id\>/\<authentication\_token.token\>

for example:  
[https://www.passbolt.test/setup/recover/89f69388-50a0-4a6e-ab28-07c374b1fa12/2747ecdf-885e-46ae-83aa-4d2b17c40013](https://www.passbolt.test/setup/recover/89f69388-50a0-4a6e-ab28-07c374b1fa12/2747ecdf-885e-46ae-83aa-4d2b17c40013)

You can get the information in the database:

```auto
select token from authentication_tokens where user_id = (select id from users where username = 'your@email.com') and type = 'recover' order by created DESC;

```

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<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex031/uploads/passbolt/original/2X/b/bee7d3f9329f668000d46e9fcb2e5db1e9d31348.svg) [@system](https://community.passbolt.com/u/system)\
**Post date:** [January 26, 2019, 5:32pm UTC](https://community.passbolt.com/t/recover-account-on-a-network-without-email/1394/3 "2019-01-26T17:32:14Z")

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