# Recovery URL for Chrome

**URL:** <https://community.passbolt.com/t/recovery-url-for-chrome/3682>\
**Category:** Installation Issues\
**Created:** [March 17, 2021, 1:09pm UTC](https://community.passbolt.com/t/recovery-url-for-chrome/3682 "2021-03-17T13:09:34Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![dneely](https://avatars.discourse-cdn.com/v4/letter/d/a9a28c/32.png) [@dneely](https://community.passbolt.com/u/dneely)\
**Post date:** [March 17, 2021, 1:09pm UTC](https://community.passbolt.com/t/recovery-url-for-chrome/3682/1 "2021-03-17T13:09:34Z")

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I’m setting up a new machine for myself. I’ve got the Passbolt chrome extension installed and have issued a recovery for the account. However the recovery URL sent to me does not work in Chrome anymore (it used too as I’ve done this before but a while back). The URL I’m getting is in the form of:

chrome-extension://didegimhafipceonhjepacocaffmoppf/data/setup.html?data={“domain”:“https://[OUR\_PASS\_URL]”,“userId”:"[USER\_ID]",“token”:"[TOKEN]",“username”:"[USERNAME]",“firstName”:"[FIRSTNAME]",“lastName”:"[LASTNAME]",“workflow”:“recover”}

When Chrome loads this we get: Your file couldn’t be accessed, it may have been moved, edited, or deleted.

We’re on a little bit older version of Passbolt and it does look like the Chrome path for extensions may have changed. What would the new URL be? If I can get this up and going on the new machine I can work to upgrade Passbolt.

Thanks.

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**Author:** ![remy](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/remy/32/17_2.png) [@remy](https://community.passbolt.com/u/remy)\
**Post date:** [March 17, 2021, 1:12pm UTC](https://community.passbolt.com/t/recovery-url-for-chrome/3682/2 "2021-03-17T13:12:47Z")

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@dneely which version of passbolt are you using server side / client side?

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**Author:** ![dneely](https://avatars.discourse-cdn.com/v4/letter/d/a9a28c/32.png) [@dneely](https://community.passbolt.com/u/dneely)\
**Post date:** [March 17, 2021, 1:22pm UTC](https://community.passbolt.com/t/recovery-url-for-chrome/3682/3 "2021-03-17T13:22:41Z")

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Found it:  
Version 2.12.0  
The plugin version is 3.0.7 though.

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**Author:** ![remy](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/remy/32/17_2.png) [@remy](https://community.passbolt.com/u/remy)\
**Post date:** [March 17, 2021, 1:33pm UTC](https://community.passbolt.com/t/recovery-url-for-chrome/3682/4 "2021-03-17T13:33:10Z")

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I’ve not seen this error before. I’d suggest updating to v2.14 at least to see if that solves your issue. The update should be straight forward from v2.12. We’ve had a major redesign of the setup / recove process and backward compatibility was not tested that far back.

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**Author:** ![dneely](https://avatars.discourse-cdn.com/v4/letter/d/a9a28c/32.png) [@dneely](https://community.passbolt.com/u/dneely)\
**Post date:** [March 17, 2021, 1:58pm UTC](https://community.passbolt.com/t/recovery-url-for-chrome/3682/5 "2021-03-17T13:58:09Z")

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Ok. My issue is that I cannot upgrade just this second. I need to quickly get setup on this new machine and can then work on upgrading Passbolt. Do we know what the expected URL would be that would allow for the chome extension to recover? If I could at least manually craft the recovery URL I could get going with this machine and work on the Passbolt upgrade.

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**Author:** ![dneely](https://avatars.discourse-cdn.com/v4/letter/d/a9a28c/32.png) [@dneely](https://community.passbolt.com/u/dneely)\
**Post date:** [March 17, 2021, 3:09pm UTC](https://community.passbolt.com/t/recovery-url-for-chrome/3682/6 "2021-03-17T15:09:23Z")

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Thanks for jumping in on this remy. I seem to have sorted out my issue:

> [@Recover account on a network without email](https://community.passbolt.com/t/recover-account-on-a-network-without-email/1394/2):
>
> What you can do is check in your database for the token relative to the recovery. https://\<your\_domain\>/setup/recover/\<user\_id\>/\<authentication\_token.token\> for example: [https://www.passbolt.test/setup/recover/89f69388-50a0-4a6e-ab28-07c374b1fa12/2747ecdf-885e-46ae-83aa-4d2b17c40013](https://www.passbolt.test/setup/recover/89f69388-50a0-4a6e-ab28-07c374b1fa12/2747ecdf-885e-46ae-83aa-4d2b17c40013) You can get the information in the database: select token from authentication\_tokens where user\_id = (select id from users where username = 'your@email.com') and type = 'recover' order by created DESC;