# SMTP server did not accept the password

**URL:** <https://community.passbolt.com/t/smtp-server-did-not-accept-the-password/3902>\
**Category:** Installation Issues\
**Created:** [May 14, 2021, 2:36pm UTC](https://community.passbolt.com/t/smtp-server-did-not-accept-the-password/3902 "2021-05-14T14:36:21Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Elias](https://avatars.discourse-cdn.com/v4/letter/e/41988e/32.png) [@Elias](https://community.passbolt.com/u/Elias)\
**Post date:** [May 14, 2021, 2:36pm UTC](https://community.passbolt.com/t/smtp-server-did-not-accept-the-password/3902/1 "2021-05-14T14:36:21Z")

</div>

Hi, I’m using a Docker setup, but recently my emails are not getting sent. When I try to send a test email I keep getting this error:

> ## Email configuration
> 
> Host: [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com)  
> Port: 587  
> Username: USERNAME  
> Password: \*\*\*\*\*  
> TLS: true
> 
> ## Sending email from: noreply@TEST.com.br Sending email to: TEST@TEST.com.br
> 
> Trace  
> [220] [email-smtp.amazonaws.com](http://email-smtp.amazonaws.com) ESMTP SimpleEmailService-d-ASASASAS ASASASAS
> 
> > EHLO localhost  
> > [250] [email-smtp.amazonaws.com](http://email-smtp.amazonaws.com)  
> > [250] 8BITMIME  
> > [250] STARTTLS  
> > [250] AUTH PLAIN LOGIN  
> > [250] Ok
> 
> > STARTTLS  
> > [220] Ready to start TLS  
> > EHLO localhost  
> > [250] [email-smtp.amazonaws.com](http://email-smtp.amazonaws.com)  
> > [250] 8BITMIME  
> > [250] STARTTLS  
> > [250] AUTH PLAIN LOGIN  
> > [250] Ok  
> > AUTH LOGIN  
> > [334] ASASASASASA  
> > \*  
> > [334] ASASASASASA  
> > A test email could not be sent.  
> > Error: SMTP server did not accept the password.

I am sure the password is correct and I am using an SES email service. My environment variables are something like that

```
DEBUG=false
PASSBOLT_SSL_FORCE=true
PASSBOLT_REGISTRATION_PUBLIC=false
EMAIL_DEFAULT_FROM=noreply@TEST.com.br
EMAIL_TRANSPORT_DEFAULT_HOST=email-smtp.us-west-2.amazonaws.com
EMAIL_TRANSPORT_DEFAULT_PORT=587
EMAIL_TRANSPORT_DEFAULT_USERNAME=USERNAME
EMAIL_TRANSPORT_DEFAULT_PASSWORD=PASSWORD
EMAIL_TRANSPORT_DEFAULT_TLS=true

```

I’ll be very grateful if somebody can help me with this

---

<div class="post-metadata">

**Author:** ![Gerold](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/gerold/32/4485_2.png) [@Gerold](https://community.passbolt.com/u/Gerold)\
**Post date:** [May 21, 2021, 11:51am UTC](https://community.passbolt.com/t/smtp-server-did-not-accept-the-password/3902/2 "2021-05-21T11:51:47Z")

</div>

Hello @Elias,

In your message you say that “… but recently my emails are not getting sent.”. Do you mean that it used to work but it doesn’t anymore ? If yes, what did you changed in your configuration/installation between the moment it was working and now ? This could helps us to understand what’s happening.

Also could you please give us more details about your configuration like, are you using an integration of Amazon SES with Postfix ? Are you using TLS or SSL encryption ? Did you use any specific documentation to configure your email setup that I could use to reproduce your issue ?

Cheers.