# So much trouble with the fingerprint check

**URL:** <https://community.passbolt.com/t/so-much-trouble-with-the-fingerprint-check/8814>\
**Category:** API & Customization issues\
**Created:** [November 9, 2023, 3:15pm UTC](https://community.passbolt.com/t/so-much-trouble-with-the-fingerprint-check/8814 "2023-11-09T15:15:06Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![antony](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/antony/32/3130_2.png) [@antony](https://community.passbolt.com/u/antony)\
**Post date:** [November 10, 2023, 7:22am UTC](https://community.passbolt.com/t/so-much-trouble-with-the-fingerprint-check/8814/2 "2023-11-10T07:22:38Z")

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Hello @dhenry0, welcome to our community 😉

Please, fill this template:

I have read intro post: [About the Installation Issues category](https://community.passbolt.com/t/about-the-installation-issues-category/12)  
 I have read the tutorials, help and searched for similar issues  
 I provide relevant information about my server (component names and versions, etc.)  
 I provide a copy of my logs and healthcheck  
 I describe the steps I have taken to trouble shoot the problem  
 I describe the steps on how to reproduce the issue

We really need some context here in order to understand what is clearly happening there, which steps have been taken to be there, how could we reproduce etc…

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_[View the full topic](https://community.passbolt.com/t/so-much-trouble-with-the-fingerprint-check/8814)._