# Stuck on Please install the browser extension **URL:** \ **Category:** Uncategorized\ **Created:** [January 26, 2023, 2:17pm UTC](https://community.passbolt.com/t/stuck-on-please-install-the-browser-extension/6415 "2023-01-26T14:17:17Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![rafhuser](https://avatars.discourse-cdn.com/v4/letter/r/da6949/32.png) [@rafhuser](https://community.passbolt.com/u/rafhuser)\ **Post date:** [January 26, 2023, 2:17pm UTC](https://community.passbolt.com/t/stuck-on-please-install-the-browser-extension/6415/1 "2023-01-26T14:17:17Z")
I installed passbolt on Azure Kubernetes Cluster using this helm chart [https://github.com/mmz-srf/passbolt-helm](https://github.com/mmz-srf/passbolt-helm) and version 3.9.0-2-ce Then I create new first admin user and I get welcome email When I click get started from email I go to the website when I stuck on screen “Please install the browser extension.” even thought I reinstalled this extension and also remove browsing data nothing helps… Just wonder how can I investigate from here I cannot see any errors inside passbolt container I also noticed I’m getting key error but not many details here as well unfortunately ``` ______ ____ / __\____ _________ / /_ ____ / / /_ ``` / /_/ / \_\_ `/ / / \_\_ / \_\_ / / \_/ / **/ // (** | ) // / // / / / // \_,/_ **/** _/._ **/\_** _/_/\_\_/ ## Open source password manager for teams Healthcheck shell…Exception: Could not use key for signing. get\_key failed In [/usr/share/php/passbolt/src/Utility/OpenPGP/Backends/Gnupg.php, line 240] ---
**Author:** ![garrett](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/garrett/32/545_2.png) [@garrett](https://community.passbolt.com/u/garrett)\ **Post date:** [January 26, 2023, 7:04pm UTC](https://community.passbolt.com/t/stuck-on-please-install-the-browser-extension/6415/2 "2023-01-26T19:04:24Z")
@AnatomicJC Does it matter which user runs the generate secrets script? ---
**Author:** ![AnatomicJC](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/anatomicjc/32/962_2.png) [@AnatomicJC](https://community.passbolt.com/u/AnatomicJC)\ **Post date:** [January 26, 2023, 8:49pm UTC](https://community.passbolt.com/t/stuck-on-please-install-the-browser-extension/6415/3 "2023-01-26T20:49:40Z")
Hi @garrett 👋 , No, the `generate-secrets.sh` is just an helper script who will generate passbolt GPG server key and JWT key. The generated keys are used in `secret-jwt.yaml` and `secret-gpg.yaml` from the template folder. @rafhuser which browser are you using ? On which operating system ? If you are using Google chrome, did you try another browser such as Brave or Firefox ? Are you behind a corporate proxy? Can you follow instructions from [the docker troubleshooting page](https://help.passbolt.com/faq/hosting/troubleshoot-docker) and post full healthcheck output ? Replace docker commands with the kubectl ones to jump into your passbolt pod. One last thing, which kind of deployment are you trying to achieve, the HA or non-HA one ? Best regards, ---
**Author:** ![rafhuser](https://avatars.discourse-cdn.com/v4/letter/r/da6949/32.png) [@rafhuser](https://community.passbolt.com/u/rafhuser)\ **Post date:** [January 27, 2023, 10:49am UTC](https://community.passbolt.com/t/stuck-on-please-install-the-browser-extension/6415/4 "2023-01-27T10:49:23Z")
Turns out I was missing a fingerprint due to older gpg version “gpg --show-keys” didn’t work After finding fingerprint and adding this into helm values now looks good and finds chrome extension. passbolt: config: gpgServerKeyFingerprint: “…” The only thing that I still get in output is this: Running baseline checks, please wait… The directory /etc/passbolt/jwt/ is not writable. You can try sudo chmod 775 $(find /etc/passbolt/jwt/ -type d) just wonder if this is a problem or can it be left like that…