Unable to Create first admin user

Installation Issues
1

Checklist
I have read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12
I have read the tutorials, help and searched for similar issues
I provide relevant information about my server (component names and versions, etc.)
I provide a copy of my logs and healthcheck
I describe the steps I have taken to trouble shoot the problem
I describe the steps on how to reproduce the issue

Hi,

I am trying to install passbolt pro version using image: passbolt/passbolt:5.9.0-1-pro
i have followed the documentation
https://www.passbolt.com/docs/hosting/install/pro/docker/

Installation went fine till step-5 as per the documentation

While executing Step 6. Create first admin user,
facing below issues, attached screenshot for details.

image
image874×631 95.2 KB

I confirm the passbolt containers are running fine

As i am using pro version, please suggest do i need to check the subscription key is valid or not before proceeding further with admin user creation.

Thanks.

2

G’day Hari.

I tested 5.9 and the user creation is still correct. Are you running that command from the host or from within the docker container? It should be from the host.

$ docker compose -f docker-compose-pro.yaml \
exec passbolt su -m -c "/usr/share/php/passbolt/bin/cake \
  passbolt register_user \
    -u me@example.com \
    -f YOUR_NAME \
    -l YOUR_LASTNAME \
    -r admin" -s /bin/sh www-data

     ____                  __          ____
    / __ \____  _____ ____/ /_  ____  / / /_
   / /_/ / __ `/ ___/ ___/ __ \/ __ \/ / __/
  / ____/ /_/ (__  |__  ) /_/ / /_/ / / /
 /_/    \__,_/____/____/_.___/\____/_/\__/

 Open source password manager for teams
-------------------------------------------------------------------------------
User saved successfully.
To start registration follow the link provided in your mailbox or here:
https://passbolt.local/setup/start/4a2458d6-4ed5-4746-9c76-2f04541811bc/ea87145c-f02d-43b5-acfb-52ded1df0f7e

Cheers
Gareth

3

Hi Gyaresu,

Thanks for your response.

Before installing this Passbolt Pro licensed version, we infact did a handson with CE version on windows machine, which went went fine with Create first admin user step as well.

But this step is unsuccessfull this time on RedHat Linux machine with Passbolt Pro.
Do you suggest any debugging technique to resolve this issue.

I can confirm the containers are running fine as per Step -5.

image
image1179×131 19 KB

And iam using Podman instead of docker.

Thanks

4

Hi Prasad.

I can certainly try and help you but will need more information.

  • Which steps are failing?
  • What is the output of the commands you are running?

If you can clearerly show the steps you are taking it will assist us in helping you.

Cheers
Gareth

5

Hi Gareth,

I did some debugging today, as per container logs we found the subscription_key file which is used doesn’t have the correct permissions.
After providing the read permissions to the file, Create first admin user is created successfully.

image
image1882×478 135 KB

We are good now with the installation and first admin user creation.

Thanks for your help and time.

Regards,
Prasad.

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