# Unable to decrypt passwords

**URL:** <https://community.passbolt.com/t/unable-to-decrypt-passwords/3317>\
**Category:** Installation Issues\
**Created:** [November 30, 2020, 2:22am UTC](https://community.passbolt.com/t/unable-to-decrypt-passwords/3317 "2020-11-30T02:22:19Z")\
**Posts on this page:** 1\
**Showing post:** 16

<div class="post-metadata">

**Author:** ![garrett](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/garrett/32/545_2.png) [@garrett](https://community.passbolt.com/u/garrett)\
**Post date:** [December 2, 2020, 1:05am UTC](https://community.passbolt.com/t/unable-to-decrypt-passwords/3317/16 "2020-12-02T01:05:20Z")

</div>

@mayday010 They don’t have to be the same version, so it’s okay to do the newer one.

Ok, so you followed a process like [this post about recovering without email](https://community.passbolt.com/t/recover-account-on-a-network-without-email/1394) and were able to get back in but the passwords are not decrypting.

Since your key works, I would recommend:

- reinstalling the most updated browser addon and doing the recover steps again.
- Check the logs folder in the passbolt root for both debug.log and error.log files - make them if they are missing, and see if there are errors.
- Also which browser/version are you using?

---

_[View the full topic](https://community.passbolt.com/t/unable-to-decrypt-passwords/3317)._