# Unable to receive email, for account recovery

**URL:** <https://community.passbolt.com/t/unable-to-receive-email-for-account-recovery/3063>\
**Category:** Installation Issues\
**Created:** [August 27, 2020, 7:01am UTC](https://community.passbolt.com/t/unable-to-receive-email-for-account-recovery/3063 "2020-08-27T07:01:19Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![codex](https://avatars.discourse-cdn.com/v4/letter/c/3d9bf3/32.png) [@codex](https://community.passbolt.com/u/codex)\
**Post date:** [August 27, 2020, 7:01am UTC](https://community.passbolt.com/t/unable-to-receive-email-for-account-recovery/3063/1 "2020-08-27T07:01:19Z")

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Im trying to recover my existing account, and I can’t receive an email to get started.

Thanks

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**Author:** ![remy](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/remy/32/17_2.png) [@remy](https://community.passbolt.com/u/remy)\
**Post date:** [August 27, 2020, 7:05am UTC](https://community.passbolt.com/t/unable-to-receive-email-for-account-recovery/3063/2 "2020-08-27T07:05:03Z")

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Hello, please provide the requested info from the “installation issues” category:

**Checklist**  
[] I have read intro post: [About the Installation Issues category](https://community.passbolt.com/t/about-the-installation-issues-category/12)  
[] I have read the tutorials, help and searched for similar issues  
[] I provide relevant information about my server (component names and versions, etc.)  
[] I provide a copy of my logs and healthcheck  
[] I describe the steps I have taken to trouble shoot the problem  
[] I describe the steps on how to reproduce the issue

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**Author:** ![remy](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/remy/32/17_2.png) [@remy](https://community.passbolt.com/u/remy)\
**Post date:** [August 27, 2020, 7:05am UTC](https://community.passbolt.com/t/unable-to-receive-email-for-account-recovery/3063/3 "2020-08-27T07:05:24Z")

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See also. [https://help.passbolt.com/faq/hosting/why-email-not-sent](https://help.passbolt.com/faq/hosting/why-email-not-sent)

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**Author:** ![codex](https://avatars.discourse-cdn.com/v4/letter/c/3d9bf3/32.png) [@codex](https://community.passbolt.com/u/codex)\
**Post date:** [August 28, 2020, 9:39am UTC](https://community.passbolt.com/t/unable-to-receive-email-for-account-recovery/3063/4 "2020-08-28T09:39:41Z")

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Server: Ubuntu 18.04 (Bionic Beaver)

passbolt version: 2.5.0 (Thunderstruck)

webserver: nginx/1.14.0 (Ubuntu)

PHP 7.2.24

mysql 15.1

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**Author:** ![system](https://canada1.discourse-cdn.com/flex031/uploads/passbolt/original/2X/b/bee7d3f9329f668000d46e9fcb2e5db1e9d31348.svg) [@system](https://community.passbolt.com/u/system)\
**Post date:** [September 2, 2020, 9:39am UTC](https://community.passbolt.com/t/unable-to-receive-email-for-account-recovery/3063/5 "2020-09-02T09:39:44Z")

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Closed on September 2, 2020, 9:39am UTC

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