# Unable to receive email, for account recovery

**URL:** <https://community.passbolt.com/t/unable-to-receive-email-for-account-recovery/3063>\
**Category:** Installation Issues\
**Created:** [August 27, 2020, 7:01am UTC](https://community.passbolt.com/t/unable-to-receive-email-for-account-recovery/3063 "2020-08-27T07:01:19Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![remy](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/remy/32/17_2.png) [@remy](https://community.passbolt.com/u/remy)\
**Post date:** [August 27, 2020, 7:05am UTC](https://community.passbolt.com/t/unable-to-receive-email-for-account-recovery/3063/2 "2020-08-27T07:05:03Z")

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Hello, please provide the requested info from the “installation issues” category:

**Checklist**  
[] I have read intro post: [About the Installation Issues category](https://community.passbolt.com/t/about-the-installation-issues-category/12)  
[] I have read the tutorials, help and searched for similar issues  
[] I provide relevant information about my server (component names and versions, etc.)  
[] I provide a copy of my logs and healthcheck  
[] I describe the steps I have taken to trouble shoot the problem  
[] I describe the steps on how to reproduce the issue

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_[View the full topic](https://community.passbolt.com/t/unable-to-receive-email-for-account-recovery/3063)._