User Avatar Missing, can't upload new ones

[tobi]

After updating Passbolt to the latest version (Docker), some of our user avatars are missing and i can’t upload a new one. I tried .jpg and .png files.

Error Log:

Summary

2019-10-16 09:31:22 Error: [Cake\Routing\Exception\MissingRouteException] A route matching “/img/public/Avatar/2e/18/3e/539d841c5fa74439a80bea146ad18552/539d841c5fa74439a80bea146ad18552.65a0ba70.png” could not be found. Request URL: /img/public/Avatar/2e/18/3e/539d841c5fa74439a80bea146ad18552/539d841c5fa74439a80bea146ad18552.65a0ba70.png Referer URL: https://passbolt.domain.dev/app/users

2019-10-16 09:31:25 Error: [Cake\Routing\Exception\MissingRouteException] A route matching “/img/public/Avatar/2e/18/3e/539d841c5fa74439a80bea146ad18552/539d841c5fa74439a80bea146ad18552.65a0ba70.png” could not be found. Request URL: /img/public/Avatar/2e/18/3e/539d841c5fa74439a80bea146ad18552/539d841c5fa74439a80bea146ad18552.65a0ba70.png Referer URL: https://passbolt.domain.dev/app/users
2019-10-16 09:33:11 Error: [Cake\Routing\Exception\MissingRouteException] A route matching “/img/public/Avatar/2e/18/3e/539d841c5fa74439a80bea146ad18552/539d841c5fa74439a80bea146ad18552.65a0ba70.png” could not be found. Request URL: /img/public/Avatar/2e/18/3e/539d841c5fa74439a80bea146ad18552/539d841c5fa74439a80bea146ad18552.65a0ba70.png Referer URL: https://passbolt.domain.dev/app/users
2019-10-16 09:39:56 Error: [Cake\Routing\Exception\MissingRouteException] A route matching “/img/public/Avatar/2e/18/3e/539d841c5fa74439a80bea146ad18552/539d841c5fa74439a80bea146ad18552.65a0ba70.png” could not be found. Request URL: /img/public/Avatar/2e/18/3e/539d841c5fa74439a80bea146ad18552/539d841c5fa74439a80bea146ad18552.65a0ba70.png Referer URL: https://passbolt.domain.dev/
2019-10-16 09:41:56 Error: [Cake\Routing\Exception\MissingRouteException] A route matching “/img/public/Avatar/2e/18/3e/539d841c5fa74439a80bea146ad18552/539d841c5fa74439a80bea146ad18552.a99472d5.png” could not be found. Request URL: /img/public/Avatar/2e/18/3e/539d841c5fa74439a80bea146ad18552/539d841c5fa74439a80bea146ad18552.a99472d5.png Referer URL: https://passbolt.domain.dev/app/settings/profile

Browser Log:

Summary

Failed to load resource: the server responded with a status of 404 (Not Found)
539d841c5fa74439a80bea146ad18552.a99472d5.png:1
Failed to load resource: the server responded with a status of 404 (Not Found)
/users/58e62652-8d5a-4412-9cd1-20dc3334e2ef.json?api-version=v2:100
Failed to load resource: the server responded with a status of 500 (Internal Server Error)

Inside the docker container at “/var/www/passbolt/webroot/img/public/Avatar” the folder “2e” is missing. The owner of the folder is “www-data”, group “www-data”.

[remy]

Hi @tobi,

I’m not sure what happened and why that folder is missing on your file system, but one way to “repair” would be to truncate the content of the file_storage table in your database. From there you should be able to upload new avatars, provided you have the right permissions set on the public folder.

[lancesandino]

This happened to me when I didn’t have persistent storage for the docker image, so when the pod restarted or got updated they were lost. (as that’s how docker works)

so I just created one and then mounted it like so

 - name: images
   persistentVolumeClaim:
     claimName: passbolt

 - mountPath: /var/www/passbolt/webroot/img/public
        name: images

As Remy stated, i did the same, I fixed it by manually going into the database and replacing all of the images with the default image since they were lost and not found.