# User Mail doesnt send but test mail does

**URL:** <https://community.passbolt.com/t/user-mail-doesnt-send-but-test-mail-does/11475>\
**Category:** Installation Issues\
**Created:** [November 27, 2024, 12:42pm UTC](https://community.passbolt.com/t/user-mail-doesnt-send-but-test-mail-does/11475 "2024-11-27T12:42:44Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![marcelnetmon24](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/marcelnetmon24/32/4638_2.png) [@marcelnetmon24](https://community.passbolt.com/u/marcelnetmon24)\
**Post date:** [November 27, 2024, 12:42pm UTC](https://community.passbolt.com/t/user-mail-doesnt-send-but-test-mail-does/11475/1 "2024-11-27T12:42:44Z")

</div>

**Hello everyone,**

I’ve tried installing Passbolt CE multiple times, but I always encounter the same issue.

After completing the installation, I attempt to log in with my user credentials. I enter my email address, and the system says the email has been sent, but I never receive any email. On the other hand, when I send a test email using the following command:

bash

Code kopieren

```auto
sudo -H -u www-data bash -c "/usr/share/php/passbolt/bin/cake passbolt send_test_email --recipient=MAILADDRESS"

```

Everything works fine.

However, the healthcheck reports the following error:

arduino

Code kopieren

```auto
2024-11-27 12:40:35 error: [Symfony\Component\Process\Exception\RuntimeException] Unable to launch a new process. in /usr/share/php/passbolt/vendor/symfony/process/Process.php on line 356

```

Can anyone help me resolve this?

**Best regards,**  
Marcel

---

<div class="post-metadata">

**Author:** ![ghislaingaillot](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/ghislaingaillot/32/4667_2.png) [@ghislaingaillot](https://community.passbolt.com/u/ghislaingaillot)\
**Post date:** [December 4, 2024, 11:12am UTC](https://community.passbolt.com/t/user-mail-doesnt-send-but-test-mail-does/11475/2 "2024-12-04T11:12:39Z")

</div>

Hi Marcel,

Consider switching to PHP 7.4 or 8.1

```auto
update-alternatives --set php /usr/bin/php7.4
update-alternatives --set php /usr/bin/php8.1

```

That did the trick for me (I was in 8.3)

Regards,