# User page doest show users **URL:** \ **Category:** Installation Issues\ **Created:** [March 23, 2021, 7:43pm UTC](https://community.passbolt.com/t/user-page-doest-show-users/3711 "2021-03-23T19:43:57Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![thorkks](https://avatars.discourse-cdn.com/v4/letter/t/67e7ee/32.png) [@thorkks](https://community.passbolt.com/u/thorkks)\ **Post date:** [March 23, 2021, 7:43pm UTC](https://community.passbolt.com/t/user-page-doest-show-users/3711/1 "2021-03-23T19:43:57Z")
Hello (and thank you for your attention)! I have a passbolt 2.13.5 which is barely used (log in, check a pass, get out). An user lost his PGP key, i went to help and i found myself unable to load the “users” page (my role is Admin, i checked). The page load like 80%, i can see the left menu with all my groups. I just cant see the users. I don’t even know where to start, so i ask for help. The SSL certificate error in the healthcheck is because a nginx is used as reverse proxy. So, the SSL is checked there as usual. – Server operating system name and version PRETTY\_NAME=“Debian GNU/Linux 9 (stretch)” NAME=“Debian GNU/Linux” VERSION\_ID=“9” VERSION=“9 (stretch)” Linux passbolt 4.9.0-7-amd64 #1 SMP Debian 4.9.110-3+deb9u2 (2018-08-13) x86\_64 GNU/Linux – Web server name and version Server version: Apache/2.4.25 (Debian) Architecture: 64-bit – Database server name and version mysql Ver 15.1 Distrib 10.1.48-MariaDB, for debian-linux-gnu (x86\_64) using readline 5.2 – Php version PHP 7.0.33-0+deb9u10 (cli) (built: Oct 6 2020 17:08:28) ( NTS ) Copyright (c) 1997-2017 The PHP Group Zend Engine v3.0.0, Copyright (c) 1998-2017 Zend Technologies with Zend OPcache v7.0.33-0+deb9u10, Copyright (c) 1999-2017, by Zend Technologies – Passbolt version 2.13.5 – Provide a copy of your healthcheck running as the web server user ``` ______ ____ / __\____ _________ / /_ ____ / / /_ ``` / /_/ / \_\_ `/ / / \_\_ / \_\_ / / \_/ / **/ // (** | ) // / // / / / // \_,/_ **/** _/._ **/\_** _/_/\_\_/ ## Open source password manager for teams ## Healthcheck shell Environment [PASS] PHP version 7.0.33-0+deb9u10. [PASS] PCRE compiled with unicode support. [PASS] The temporary directory and its content are writable. [PASS] The public image directory and its content are writable. [PASS] The logs directory and its content are writable. [PASS] GD or Imagick extension is installed. [PASS] Intl extension is installed. [PASS] Mbstring extension is installed. Config files [PASS] The application config file is present [PASS] The passbolt config file is present Core config [PASS] Debug mode is off. [PASS] Cache is working. [PASS] Unique value set for security.salt [PASS] Full base url is set to [https://passbolt.gestorjuridico.com.br](https://passbolt.gestorjuridico.com.br) [PASS] App.fullBaseUrl validation OK. [PASS] /healthcheck/status is reachable. SSL Certificate [FAIL] SSL peer certificate does not validate [FAIL] Hostname does not match when validating certificates. [WARN] Using a self-signed certificate [HELP] cURL Error (60) SSL certificate problem: unable to get local issuer certificate Database [PASS] The application is able to connect to the database [PASS] 23 tables found [PASS] Some default content is present [PASS] The database schema up to date. GPG Configuration [PASS] PHP GPG Module is installed and loaded. [PASS] The environment variable GNUPGHOME is set to /var/www/.gnupg. [PASS] The directory /var/www/.gnupg containing the keyring is writable by the webserver user. [PASS] The server gpg key is not the default one [PASS] The public key file is defined in config/passbolt.php and readable. [PASS] The private key file is defined in config/passbolt.php and readable. [PASS] The server key fingerprint matches the one defined in config/passbolt.php. [PASS] The server public key defined in the config/passbolt.php (or environment variables) is in the keyring. [PASS] There is a valid email id defined for the server key. [PASS] The public key can be used to encrypt a message. [PASS] The private key can be used to sign a message. [PASS] The public and private keys can be used to encrypt and sign a message. [PASS] The private key can be used to decrypt a message. [PASS] The private key can be used to decrypt and verify a message. [PASS] The public key can be used to verify a signature. Application configuration [FAIL] This installation is not up to date. Currently using 2.13.5 and it should be v3.1.0. [HELP] See. [https://www.passbolt.com/help/tech/update](https://www.passbolt.com/help/tech/update) [PASS] Passbolt is configured to force SSL use. [PASS] App.fullBaseUrl is set to HTTPS. [PASS] Selenium API endpoints are disabled. [PASS] Search engine robots are told not to index content. [PASS] Registration is closed, only administrators can add users. [PASS] Serving the compiled version of the javascript app [PASS] All email notifications will be sent. 3 error(s) found. Hang in there!