# Users/Recover failed with internal Error

**URL:** <https://community.passbolt.com/t/users-recover-failed-with-internal-error/724>\
**Category:** Installation Issues\
**Created:** [May 28, 2018, 2:26pm UTC](https://community.passbolt.com/t/users-recover-failed-with-internal-error/724 "2018-05-28T14:26:31Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![remy](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.passbolt.com/remy/32/17_2.png) [@remy](https://community.passbolt.com/u/remy)\
**Post date:** [May 28, 2018, 2:40pm UTC](https://community.passbolt.com/t/users-recover-failed-with-internal-error/724/2 "2018-05-28T14:40:32Z")

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Can you check if there is more information in logs/error.log (from your passbolt directory).  
Check also if the database table encoding / collation is set properly, this is a common issue with the upgrade:

> [@Error after upgrade from 1.6.10 to 2.0.7](https://community.passbolt.com/t/error-after-upgrade-from-1-6-10-to-2-0-7/661):
>
> Checklist [x] I have read intro post: [About the Installation Issues category](https://community.passbolt.com/t/about-the-installation-issues-category/12) [x] I have read the tutorials, help and searched for similar issues [x] I provide relevant information about my server (component names and versions, etc.) [x] I provide a copy of my logs and healthcheck [x] I describe the steps I have taken to trouble shoot the problem [x] I describe the steps on how to reproduce the issue Hi. I’ve just upgrade my passbolt from 1.6.10 to 2.0.7. I’m running it on Debian 8, Apache…

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