CE – Users randomly getting disconnected from the edge add-on

Community Feedback
1

Hello,

We are using the Community Edition of Passbolt, and I’ve noticed that, randomly, some users find themselves disconnected from the add-on. They have to go through the account login process again.

Am I the only one experiencing this issue?

Best regards,

2

Hello Yoan,

Welcome to the Passbolt community!
When you mention that users are “randomly getting disconnected” from the Edge add-on, could you provide a little more detail about what happened before they were disconnected?

One thing to clarify is that this behavior can sometimes happen depending on the state of the user’s device.
The Passbolt browser extension needs to maintain communication with the Passbolt server to keep the session active and maintain the GPG authentication state. It periodically sends requests to confirm that the session is still valid.

For example, if a user leaves their laptop idle, locks it, or the device enters sleep/energy-saving mode, this communication can be interrupted. When the extension can no longer maintain the session with the server, the user may be asked to authenticate again when they return.
Could you let me know:

  • Does this happen after users leave their laptop unattended for some time?
  • Does it happen after the laptop goes into sleep mode or after it is locked?
  • Does it also happen while users are actively working with Passbolt?
  • Is it happening for all users or only some users?

With these details, I will better understand if this is the expected session behavior or if there may be another issue involved.
It may also be worth looking at this documentation to learn a bit more about session timeouts.

Thanks!

3

Hi,

No, it’s really random, every so often a user calls us to say their Passbolt is disconnected.

They have to go through the account recovery procedure again and confirm the Passbolt recovery kit.

We’re not talking here about a logout where the user simply has to enter their password.

4

Hi Yoan,

Thanks for the additional information. Since this is not simply a logout and users are being asked to go through the account recovery process again, it would be useful to collect a few more details to help determine the root cause.

Could you please provide the following information from an affected user?
• What is the exact browser version? (e.g. Microsoft Edge 147.x)
• What version of the Passbolt browser extension are you using?
• What version of the Passbolt API/server are you running?

Once I have these information, I will be able to better define the problem and solve it.
Thank you!