Email server does not send email to access passbolt

When I complete with my email address and then Next. It never returns an email with access to the email address. The mail server seems to be configured correctly but I am not receiving email Can you help me?

Hi :wave:

Did you check this help page: Passbolt Help | Why are my emails not being sent?

What is the result of the send_test_email command ?


Thank you very much once again for your help.

When I installed passbolt the test result was: “The test email has been sent successfully!”


This is the message after this command: “./bin/cake passbolt send_test_email

(I will review the reasons and inform you of the result.
Thank you very much again. )

[root@NXLABPASSBOLT passbolt]# ./bin/cake passbolt send_test_email

     ____                  __          ____
    / __ \____  _____ ____/ /_  ____  / / /_
   / /_/ / __ `/ ___/ ___/ __ \/ __ \/ / __/
  / ____/ /_/ (__  |__  ) /_/ / /_/ / / /
 /_/    \__,_/____/____/_.___/\____/_/\__/

 Open source password manager for teams
 Debug email shell
Email configuration
Host: nxntcabi**.*****.local
Port: 25
Username: smt****
Password: *********
TLS: false
Sending email from: soportePassbolt <soporte@*****.net>
Sending email to: rfernandez@*****.net
Could not send the test email.
Error: php_network_getaddresses: getaddrinfo failed: Name or service not known
[root@NXLABPASSBOLT passbolt]#

This is a general DNS issue. For example, if you are attempting to mail out from the nxntcabi**.*****.local address and it’s on a private network server, you will need to add the domain to the /etc/hosts file so it can be found: nxntcabi**.*****.local

If nxntcabi**.*****.local is a mail service on the same server as the one passbolt is served from, you need to do the same thing: nxntcabi**.*****.local

1 Like

thank you very much for your help!