When I complete with my email address and then Next. It never returns an email with access to the email address. The mail server seems to be configured correctly but I am not receiving email Can you help me?
When I complete with my email address and then Next. It never returns an email with access to the email address. The mail server seems to be configured correctly but I am not receiving email Can you help me?
Hi
Did you check this help page: Passbolt Help | Why are my emails not being sent?
What is the result of the send_test_email command ?
Best,
Thank you very much once again for your help.
When I installed passbolt the test result was: “The test email has been sent successfully!”
but…
This is the message after this command: “./bin/cake passbolt send_test_email --recipient=rfernandez@netnix.net”
(I will review the reasons and inform you of the result.
Thank you very much again. )
[root@NXLABPASSBOLT passbolt]# ./bin/cake passbolt send_test_email --recipient=rfernandez@netnix.net
____ __ ____
/ __ \____ _____ ____/ /_ ____ / / /_
/ /_/ / __ `/ ___/ ___/ __ \/ __ \/ / __/
/ ____/ /_/ (__ |__ ) /_/ / /_/ / / /
/_/ \__,_/____/____/_.___/\____/_/\__/
Open source password manager for teams
-------------------------------------------------------------------------------
Debug email shell
-------------------------------------------------------------------------------
Email configuration
-------------------------------------------------------------------------------
Host: nxntcabi**.*****.local
Port: 25
Username: smt****
Password: *********
TLS: false
Sending email from: soportePassbolt <soporte@*****.net>
Sending email to: rfernandez@*****.net
-------------------------------------------------------------------------------
Trace
Could not send the test email.
Error: php_network_getaddresses: getaddrinfo failed: Name or service not known
[root@NXLABPASSBOLT passbolt]#
This is a general DNS issue. For example, if you are attempting to mail out from the nxntcabi**.*****.local
address and it’s on a private network server, you will need to add the domain to the /etc/hosts
file so it can be found: 192.168.1.3 nxntcabi**.*****.local
If nxntcabi**.*****.local
is a mail service on the same server as the one passbolt is served from, you need to do the same thing: 127.0.0.1 nxntcabi**.*****.local
thank you very much for your help!