Error while using Passbolt on Phone app

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1

Hi

I have issue with passbolt application currently we are running on 4.1.1 i have pasted the error code

[Cake\Routing\Exception\MissingRouteException] A route matching “/password-policies/settings.json” could not be found. in /usr/share/php/passbolt/vendor/cakephp/cakephp/src/Routing/RouteCollection.php on line 197

2

Hello @nabeel ,

I have a few question in order to have a clearer picture on the issue:

  • When did this error has been triggered? Could you explain the context?
    • It looks like this is related to password policies, a feature that has been implemented in v4.2, since you are on v4.1.1 there is most likely a conflict with the browser extension.
  • Could you share the status-report from the CLI? We have a dedicated guide for this.
  • Can you share the mobile logs from the application? You need to click on the question mark icon.
  • We recently release Passbolt v4.6, is there any reasons on your side for not updating to latest?
    • In this case, I’m really confident that if there is no database migration issues (that you can fix with cleanup), updating to latest might solve it.
3

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could you please which version i can update to v4.6 or v4.2?will there be any data loss while updating?

4

Thanks for sharing useful screenshots :wink:

It looks like the issue is similar to this one, updating to latest version should fix the problem and it won’t cause any data loss. However, I share the importance of not losing data and and in order to add another layer of security regarding any data loss, it can be a good manner to always do a backup before updating.

1 Like
5

Thanks for the update could you please share the commands to update to new version and back up commands too

6

could you please confirm which version i can update?

7

You can follow the dedicated documentations here:

You can update to v4.6, it is safe.

8

Thanks for the update? we are running of debian 11.9 will there be any issue updating on this?

9

Debian 11 is coming with PHP7.4 by default, we are still supporting this php version however in a near future we will most likely drop the support (probably for our future major release), what I would recommend is to already migrate to a new Debian 12 server since you’d have PHP8.2 by default.

You can have a look about this procedure here

10

I lost my maria db credential how we can reset it?

11

You’ve lost the passboltadmin password but you still have access to root?

12

db credentials

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13

Hi

could you please share the document to update to v4.6 .we have used aws ami!

14

You can update the AWS AMI instance using our dedicated documentation