We install the version pro of Passbolt and we have a trouble with the administration page : Users directory. When we click on this page we have a blank page !
we can’t do anything from this page … How can we get out of it?
Feel free to get in touch with us on email@example.com for Pro Edition support.
To help you we will need some answers to the following questions.
Which method and version of passbolt did you use to install and/or update (docker, VM, Debian packages, source, etc.).
Can you give us the link to the page you followed to install passbolt?
Which version of passbolt are you currently running (or trying to get running), e.g. are you using the latest version?
Do you see any error in the server logs?
Depending on your installation method it could be in /var/log/passbolt/error.log or /var/www/passbolt/logs/error.log for example.
Do you get any issues when running the health check on the server?
You can run the healthcheck for example if you are using the Debian package:
su -s /bin/bash -c “/usr/share/php/passbolt/bin/cake passbolt healthcheck” www-data
Do you get any issues when running the data cleanup scripts on the server?
You can run the cleanup script for example if you are using the Debian package:
su -s /bin/bash -c “/usr/share/php/passbolt/bin/cake passbolt cleanup” www-data
Do you seen any error in the browser console?
If you right click on the page, click “inspect” or “inspect element” then click on the console tab.
Tell us more about which browser you are using and which version.
Do you seen any error in the browser extension console?
This is different from the previous console.
- If you are using Google Chrome can you please go to: chrome://extensions ; Activate the Developer mode in the top right corner ; look for the Passbolt card and click details button ; Looks for the Inspect views and the index.html link ; A new window will appear this is the debugger of the browser extension, try to reproduce the error and send us the logs
- On Firefox, you can go to: about:debugging#/runtime/this-firefox ; Then locate Passbolt and click Inspect ; A new tab for the console of the browser extension will appear.