iOS mobile app Sign in fails

Installation Issues
1

After pairing the app to the server, I get the error: …server public PGP key fingerprint extraction failed!

my setup:

passbolt docker configuration via ENV
Apache ReverseProxy for SSL termination with Letsencrypt

content of serverkey.asc

-----BEGIN PGP PUBLIC KEY BLOCK-----

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-----END PGP PUBLIC KEY BLOCK-----
2

Hello @martin.zeug,

Thanks for sharing the data.
We’ll try to reproduce the issue.

3

Hi @martin.zeug,

The issue is with the key. It is not compatible with gopenpg, the library that is used on the mobile application. I believe the issue is that it contains multiple identities with the same name / email id.

Can you explain how you generated the key and why it has multiple identities?

It seems to me the simplest way forward would be to rotate the server key, generate a new simple one with a single identity. This process should be transparent for your users on the browser and they will be asked to accept the new key. Otherwise you could try to alter the key so that there is only one identity.

4

Hi, sorry, no clue how I did that. Was 2019 when I startet to use it. I have seen the multi accounts - but did not wonder about.
It was a docker install from the beginning.

Is there a tutorial, how to rotate the Server Key?

Greetings,
Martin

5

I’ll check if we can document a step by step process for docker in the coming days. Stay tuned.

6

Hi @martin.zeug

It is quiet simple with docker installation to rotate the server key. Connect yourself inside your passbolt docker container and delete the gpg keys:

rm /etc/passbolt/gpg/serverkey.asc
rm /etc/passbolt/gpg/serverkey_private.asc

Then stop and start your container. New proper GPG keys will be created at container start.

Best,

7

Hi, I did the serverkey rotation, now I get an other error in the app - are there any more stepps needed?

[2022-01-21 11:19:11] Beginning authorization...
[2022-01-21 11:19:11] ...using ad-hoc credentials...
[2022-01-21 11:19:11] ...fetching server public PGP key...
[2022-01-21 11:19:11] ...fetching server public RSA key...
[2022-01-21 11:19:11] ...server public PGP key fingerprint verification skipped...
[2022-01-21 11:19:11] ...server public PGP key fingerprint saved...
[2022-01-21 11:19:12] ...server response decryption failed!
[2022-01-21 11:19:12] ...account transfer failed!
[2022-01-21 11:19:12] Error: pgpError

I even tried it with a new user - fails with the same error.

Greetings,
Martin

8

@martin.zeug can you run the healthcheck on the server to see if there any issues with the new server key. To see for example if its can be used for signing / verifying.

9

It’s working. After changing the Server Key I had to update the Key Fingerprint.
Now it works!

Great!

Many Thanks
Have a nice Weekend,
Martin

1 Like
10

Great :tada: thanks for sharing your feedback :slight_smile: