IP change - Error Something went wrong

Community Feedback
1

Hi,

I changed the public Ip to private. Made a Dnat rule and I can access my https site from public. But after entering my password, I get the error went something wrong. I already checked the fullbaseUrl, that has the correct entry. What can I do.

Thank you for your help.

Best Markus

2

G’day Markus.

More information would be helpful but it does sound like you’ve changed the passbolt fullBaseUrl but perhaps you didn’t change nginx?

Passbolt (the application) needs to create/use the correct link but separately your web server (nginx) needs to answer to the correct request.

For instance on Debian you’ll want to check your nginx configuration file for server_nameand ensure it matches the correct domain name.

/etc/nginx/sites-enabled/nginx-passbolt.conf

You’ll also want to ensure you’re using TLS (SSL) for a public facing site.
https://www.passbolt.com/docs/hosting/configure/tls/

Cheers
Gareth

3

Good Morning Gareth,

Please excuse the sparse information, my wife was waiting with dinner :slight_smile:
The Passbolt server was previously accessible with a public IP address. It has a valid SSL certificate that is automatically renewed with Lets Encrypt. For security reasons, I now have the server behind a firewall.
The firewall WAN interface has an alias of its Passbolt Server original public IP, and the server now has 192.168.20.3.
I created an https Dnat rule and I can access the previous domain name as normal, the website opens correctly and the certificate is also OK.
I can enter my password, but then I get the error message. Sorry, you have not been signed in.
Something went wrong, the sign failed with the following error. An internal error occured.
I did not change the fullBaseUrl or any other configuration. Only from public to private IP.

Best
Markus

4

G’day Markus.

The tail of the nginx and passbolt logs should give us more information as it does seem like you’re resolving the correct site and it’s port forwarding you to a useable browser extension UI to unlock your passphrase.

https://www.passbolt.com/docs/hosting/troubleshooting/logs/

Cheers
Gareth