Login not working when using new Device/other IP

Installation Issues
1

Hey,

i have set up a Passbolt Server on a Ubuntu Server VM behind an BunkerWEB WAF.

When i access the site from my Laptop using its VPN (Static IP) i can easily log in to my account.

When i use any other device or disable my VPN it wants me to reset my user account?

When i turn my VPN back on i can again log in just fine.

It also asks for a GPG Key to reset my authentication but i cant find out where i am supposed to get that key?

Thanks

2

G’day Chrweiss.

The reason it’s doing that is because the fullBaseUrl has changed.

If your fullBaseUrl is https://passbolt.example.com
and you change any of the URL

  • https > http
  • different domain (i.e. you don’t need the subdomain https://example.com)
  • Or if you need a port number at the end without VPN https://passbolt.example.com:8080

If any of the the elements of the URL changes then the passbolt browser extension fails the check and prompts for setting up a new user.

Let me know if you have any questions.

Cheers
Gareth