My passbolt always resets the login Page when I try to login

Translation issues
1

We are currently using Passbolt as a Password-Manager. Now I always get back to the login Page when I am trying to Login. I have that Problem only in Firefox (Version 131.0.3 (64-Bit)). For example Edge works fine.

2

It appears that in some cases there is an issue with Firefox’s cookie management mechanism whenever a new version of the extension is released.

We are currently unable to reproduce this bug, but we are gathering information that could help us implement a fix.

  1. Could you let us know if the problem persists after manually navigating to https://YOU_INSTANCE_DOMAIN/logout ?

  2. Could you let us know if you are running any other extension along Passbolt.

If this does not resolve the issue, you can quickly resume operations by clearing your browser cookies. For more information about the problem, check out the following post: Unable to login with Firefox 131+ - #11 by tmthn.

3

Visiting https://YOU_INSTANCE_DOMAIN/logout didn’t help.

I am running a few other Extensions. These are Privacy Badger, Dark Reader, Decentraleyes, Simple Tab Groups and cliget.

4

I had the same problem with Brave, but It worked with Chrome. Then I signup for a second passbold instance and started having the same issue in Chrome.

https://YOU_INSTANCE_DOMAIN/logout worked for me.

And it’s also working in Brave.

When the error happens I’m redirected to:

https://YOU_INSTANCE_DOMAIN/auth/login?redirect=%2Fapp%2Fpasswords&locale=en-UK

With this message:

# Check your mailbox!

We sent you a link to verify your email.
Check your spam folder if you do not hear from us after a while.

And I receive an email with this text:

### Welcome back!

You just requested to recover your passbolt account on this device. Make sure you have a backup of your secret key handy. Click on the link below to proceed.