No option to use private keys for account recovery

Hello everyone,

I recently updated my passbolt CE from 3.4.0 to 4.11.0 running on ubuntu on aws EC2 instance and so far everything seems to work except for account recovery.
To test things out, I clicked on “Help, I lost my passphrase” and got redirected to a different screen where it tells me to “Request help”. On clicking the button, I’m told to check my mail for a verification email which I do get in my mail box.

Now here’s the problem, the email comes with a link to “Start recovery” and when I click on it, I end up on a passbolt page telling me to “Request help” which is right back where I started.
Maybe I’m missing something, but isn’t there supposed to be an option for me to provide my private key in a case where I have forgotten my passphrase?
I need some help around this please.

Hi talk2anyi,
When you say ‘updated’ did you change the fullBaseUrl or domain name of your Passbolt instance?
I ask because you shouldn’t have to do an account recovery as a consequence of updating. I don’t think Passbolt can work if you’ve changed the domain (or IP address) as there are checks in the software against domain spoofing.
If it’s not that and you’re doing the recovery because you’re setting up your browser on another machine then have you started with a new browser profile and a new installation of the browser extension?
Let me know this and any more information and I’m happy to try and help you.

cheers
gareth