Passbolt instance freezing at sharing Folder

Installation Issues
1

Hello,

I’m writing here because I haven’t found any topics addressing my problem.

The main problem is that my Passbolt instance freezes when I share my passwords with users.

  • I tried sharing my parent folder containing all passwords with an empty group, but once I add the users to the group, the instance remains blocked.
  • I also tried sharing the parent folder with the users already added to the group, but the instance remains blocked.
  • I also tried sharing the parent folder with all users without going through a group, and the instance remains blocked.

In all cases, the instance freezes at “Decrypting secrets.”

passbolt
passbolt473×266 8.27 KB

2

Hi William,
That’s frustrating. I’m sorry to hear it.

You don’t mention how passbolt is installed or if you’ve looked at the peformance of the hosting hardware/system.

I would recommend running the healthcheck script but it’s dependant on whether you’re running passbolt as a package in an operating system or from docker.

https://www.passbolt.com/docs/hosting/troubleshooting/logs/#healthcheck

Using htop on the hosting OS will give you a visual representation of the cpu/memory usage, on docker there’s more variability but docker info, docker stats, and other methods are available.

Start with the healthcheck and any information you can share about your system will let us help you better.

cheers
gareth

3

Hello,

Thank you for your reply, my instance Passbolt is a Pro version ON-PREM.
It’s actually working on a Debian VM. I tried to grow up the hardware ressources but it’s still freezing.

htop
htop1890×113 3.97 KB

4

Here is the healthcheck

healthcheck
healthcheck963×1085 29.7 KB

5

I found out a solution. I just try the same operation on an another browser. The problem happened with Chrome and I tried with Edge, it’s working well, it’s freezing at time but it’s working.

Greetings

6

Please contact us on support@passbolt.com for more support on your pro subscription William (french is possible)

7

Hello,

It’s a trial Pro Version, I’m firstly testing all passbolt features.

Now that I have shared my parent folder with my group (With 7 users), if I try to add user into the group. I have this error at this end of the sharing.

If I create a new group, add users and then share the parent folder with this new group it works.

The problem come from the adding user operation.

PASSBOLT2
PASSBOLT2469×186 3.97 KB

8

You need to have a look at the error logs inside /var/log/passbolt/error.log you will have more information about the error

9

Hello, I do not find anything in error.log but I have found something is /var/log/nginx/passbolt-error.log :
2025/04/10 11:26:17 [error] 743#743: *17165 client intended to send too large body: 9442419 bytes, client: 192.168.X.X, server: 192.168.X.X, request: “PUT /groups/a55dc1a1-2e80-4fa4-9bc6-949dcb6d584f.json?api-version=v2 HTTP/2.0”, host: “…”

10

Can you increase the client_max_body_size inside /etc/nginx/sites-enabled/nginx-passbolt.conf
and after that do a sudo supervisorctl restart nginx

Thanks!