Password permanent links don't work anymore

Installation Issues
1

Recently, the permanent links to passwords aren’t working anymore. When I click a Passbolt link, a new tab opens and the site finishes loading, but I only get a background without any sidebar, password, logo, etc. It’s just a blank page.

I’ve tried several things to rule out the actual link being the problem:

  • If I copy a password link (to a password I own) and immediately paste to search it, I get a blank page.
  • If I open the details to a password and simply refresh the page without doing anything to the URL, the same blank page appears.

Does anyone have a similar problem or any idea what the problem might be?

2

Hello @tyv and welcome to the community forum :slight_smile:

Could you please give us some more informations:

  • The browser you are using
  • The version of your Passbolt server
  • From where you are copying the permalink (quick access or UI)

Cheers,
Gérold.

3

Hello,

sure and thank you for the fast reply.

  • browser: Google Chrome
  • server version: 4.2.0
  • both quick access and UI result in the same blank page
4

4.2.0 is quite an old version now, could you please update to the current 4.10.1 API version in order to exclude that this redirection/permalink error has been fixed in the meantime?

5

Can I ask what you mean by updating the API to a current version?

6

Are you the administrator of your Passbolt instance or are your a user? If you are the administrator, could you please tell me how do you host your passbolt instance so I can redirect you to the appropriate documentation.

7

I have the role of an administrator, but I only manage the things within Passbolt itself. Someone else manages the hosting.
I’ll contact them for an API update for now and get back to this issue, when I have a reply.

Thanks for the support.

1 Like
8

The problem was solved after updating the API, thank you!