Process Recovery Account

Hello, I have an issue with my passbolt, the problem is:

Every time when the users doesn’t use the passbolt the session close and the the users need to restart the process recovery, is very annoying recovery the account everytime we want to use passbolt, even the users has the key, the phrase and the ID colour. Is there any feature to disabled this when the users has for example 1 hour without use the passbolt?

thank you

Hi @rsandoval This is not normal or needed. When a session expires a new login authentication is needed, but not recovery. Are you saying login is not permitted?

Hello @garrett , Exactly, when the session expires, the users need to recovery their account every time.

Hi @rsandoval ,

This is not expected :slight_smile: Is it a new installation of passbolt or has this happened recently ?

Can you tell us more about your passbolt setup:

  • operating system name and version: cat /etc/os-release
  • passbolt installation method (from sources, packages, docker) and version ?
  • Can you provide us healthcheck output ?
    • if install from source: su -s /bin/bash -c "/var/www/passbolt/bin/cake passbolt healthcheck" www-data
    • if install from package: su -s /bin/bash -c "/usr/share/php/passbolt/bin/cake passbolt healthcheck" www-data

Replace www-data with nginx if you are using another OS than Debian/Ubuntu, like Rockylinux or Centos.