This key does not match any account. Since yesterday at 18:00

[10115]

Hello.
Since yesterday at 18:00 we can no longer log in to Passbolt CE. Previously it had always worked and was not changed. When we try to log in, the loader appears endlessly.
I have uninstalled the browser extension and reinstalled it.

The result is “This key does not match any account.”
How can we fix the error?

Thanks a lot

[max]

hello,

can you share the result of:

sudo su -s /bin/bash -c "/usr/share/php/passbolt/bin/status-report" www-data

[10115]

Hello, after running a healthcheck i got this red notice

[10115]

@max

sudo su -s /bin/bash -c "/usr/share/php/passbolt/bin/status-report" www-data

[antony]

I would like to know all the steps you’ve done to encounter this issues. Have you tried to proceed to an in-place upgrade? I also see that you’ve shared some failing from the healthCheck, you can’t run this command anymore?

Please, could you run:
sudo dpkg --configure -a

[10115]

@antony

sudo dpkg --configure -a

here is the result

[10115]

@antony

I would like to know all the steps you’ve done to encounter this issues. Have you tried to proceed to an in-place upgrade? I also see that you’ve shared some failing from the healthCheck, you can’t run this command anymore?

the HealthCheck ist working. But as I said, passbolt stopped working, without us changing anything. Is there a paid service to fix the problem?