Hello Everybody
I’ve been using passbold-ce for a few weeks but recently I had a problem.
A new user did sign-up to the service, and acvitated the account. He was thinking he had saved the access credentials but unfortunately he was wrong so he cannot access anymore.
He didn’t create any password or similar so we’ve decided to delete his account and re-register it. We discovered that it’s not possible.
If I try to select the row and press the Delete button in the user list, it opens a white page without no data.
If I right-click on the user row in the list and click on “Delete” in the menu, it opens this panel:
(if you cannot see the image it says: “There was an unexpected error… t.header is undefined”)
I’ve tried to suspend and de-suspend the user without any problem.
I’ve tried to update to 5.0.0 but nothing has changed.
I’ve trid the same on both chrome and firefox but with the same result.
I’ve looked for logs but I’ve found nothing about this error.
Hello Max
I was missing the browser logs for the extension in my analysis and your reply permitted me to find them.
Checking the logs I was able to find the problem that was a 401 error when trying to delete the user.
It wasn’t a passbolt issue but it was the Web Application Firewall that is protecting the application that was blocking by default the DELETE method.
Now I’ve added the DELETE method to the allowed one in the WAF policy and I’m now able to delete the user.
For your (and public) information, the recommended protection policy of the OCI Web Application Firewall is blocking the DELETE method by default so you have to manually permit it to be able to delete users from the web interface.
In the future I’ll know where to find for eventual new issues. Thank you for your help.
