User page doest show users

Hello (and thank you for your attention)!

I have a passbolt 2.13.5 which is barely used (log in, check a pass, get out).

An user lost his PGP key, i went to help and i found myself unable to load the “users” page (my role is Admin, i checked).
The page load like 80%, i can see the left menu with all my groups. I just cant see the users.
I don’t even know where to start, so i ask for help.

The SSL certificate error in the healthcheck is because a nginx is used as reverse proxy. So, the SSL is checked there as usual.

– Server operating system name and version
PRETTY_NAME=“Debian GNU/Linux 9 (stretch)”
NAME=“Debian GNU/Linux”
VERSION=“9 (stretch)”
Linux passbolt 4.9.0-7-amd64 #1 SMP Debian 4.9.110-3+deb9u2 (2018-08-13) x86_64 GNU/Linux

– Web server name and version
Server version: Apache/2.4.25 (Debian)
Architecture: 64-bit

– Database server name and version
mysql Ver 15.1 Distrib 10.1.48-MariaDB, for debian-linux-gnu (x86_64) using readline 5.2

– Php version
PHP 7.0.33-0+deb9u10 (cli) (built: Oct 6 2020 17:08:28) ( NTS )
Copyright (c) 1997-2017 The PHP Group
Zend Engine v3.0.0, Copyright (c) 1998-2017 Zend Technologies
with Zend OPcache v7.0.33-0+deb9u10, Copyright (c) 1999-2017, by Zend Technologies

– Passbolt version

– Provide a copy of your healthcheck running as the web server user

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Open source password manager for teams

Healthcheck shell


[PASS] PHP version 7.0.33-0+deb9u10.
[PASS] PCRE compiled with unicode support.
[PASS] The temporary directory and its content are writable.
[PASS] The public image directory and its content are writable.
[PASS] The logs directory and its content are writable.
[PASS] GD or Imagick extension is installed.
[PASS] Intl extension is installed.
[PASS] Mbstring extension is installed.

Config files

[PASS] The application config file is present
[PASS] The passbolt config file is present

Core config

[PASS] Debug mode is off.
[PASS] Cache is working.
[PASS] Unique value set for security.salt
[PASS] Full base url is set to
[PASS] App.fullBaseUrl validation OK.
[PASS] /healthcheck/status is reachable.

SSL Certificate

[FAIL] SSL peer certificate does not validate
[FAIL] Hostname does not match when validating certificates.
[WARN] Using a self-signed certificate
[HELP] cURL Error (60) SSL certificate problem: unable to get local issuer certificate


[PASS] The application is able to connect to the database
[PASS] 23 tables found
[PASS] Some default content is present
[PASS] The database schema up to date.

GPG Configuration

[PASS] PHP GPG Module is installed and loaded.
[PASS] The environment variable GNUPGHOME is set to /var/www/.gnupg.
[PASS] The directory /var/www/.gnupg containing the keyring is writable by the webserver user.
[PASS] The server gpg key is not the default one
[PASS] The public key file is defined in config/passbolt.php and readable.
[PASS] The private key file is defined in config/passbolt.php and readable.
[PASS] The server key fingerprint matches the one defined in config/passbolt.php.
[PASS] The server public key defined in the config/passbolt.php (or environment variables) is in the keyring.
[PASS] There is a valid email id defined for the server key.
[PASS] The public key can be used to encrypt a message.
[PASS] The private key can be used to sign a message.
[PASS] The public and private keys can be used to encrypt and sign a message.
[PASS] The private key can be used to decrypt a message.
[PASS] The private key can be used to decrypt and verify a message.
[PASS] The public key can be used to verify a signature.

Application configuration

[FAIL] This installation is not up to date. Currently using 2.13.5 and it should be v3.1.0.
[HELP] See.
[PASS] Passbolt is configured to force SSL use.
[PASS] App.fullBaseUrl is set to HTTPS.
[PASS] Selenium API endpoints are disabled.
[PASS] Search engine robots are told not to index content.
[PASS] Registration is closed, only administrators can add users.
[PASS] Serving the compiled version of the javascript app
[PASS] All email notifications will be sent.

3 error(s) found. Hang in there!