Verification Email Issue

Installation Issues
1

Hello Team,

I have entered my email ID, but I’m not receiving the verification email. I have tried two times, but I still have not received it.

Thank you for your assistance.

Thanks

2

I am experiencing an issue with the email verification process for my Passbolt server. After attempting to sign in, I was informed that a verification email would be sent, but I have not received anything in my inbox.

I have checked my spam folder thoroughly as well, but there are no emails from the Passbolt server.

For your reference, I have configured Gmail in the SMTP server settings.

Could you please assist me in resolving this issue? Thank you for your help!

Thanks

3

Hi @rajmangal, we would require more information (as already requested in another topic) on your passbolt install in order to help you fix the problem.

4

I resolved that issue myself, and everything is done except for the verification email, which I am not receiving in my Gmail.

I’m getting the error: “Something went wrong! The test email could not be sent. Kindly check the logs below for more information.”

FAQ: Why are my emails not being sent?

Logs below:

[
{
“cmd”: null,
“response”: [
{
“code”: “220”,
“message”: “smtp.gmail.com ESMTP d2e1a72fcca58-73dbf8c038asm6394408b3a.20 - gsmtp”
}
]
},
{
“cmd”: “EHLO 10.110.1.209”,
“response”: [
{
“code”: “250”,
“message”: “smtp.gmail.com at your service, [14.194.28.98]”
},
{
“code”: “250”,
“message”: “SIZE 35882577”
},
{
“code”: “250”,
“message”: “8BITMIME”
},
{
“code”: “250”,
“message”: “STARTTLS”
},
{
“code”: “250”,
“message”: “ENHANCEDSTATUSCODES”
},
{
“code”: “250”,
“message”: “PIPELINING”
},
{
“code”: “250”,
“message”: “CHUNKING”
},
{
“code”: “250”,
“message”: “SMTPUTF8”
}
]
},
{
“cmd”: “STARTTLS”,
“response”: [
{
“code”: “220”,
“message”: “2.0.0 Ready to start TLS”
}
]
},
{
“cmd”: “EHLO 10.110.1.209”,
“response”: [
{
“code”: “250”,
“message”: “smtp.gmail.com at your service, [14.194.28.98]”
},
{
“code”: “250”,
“message”: “SIZE 35882577”
},
{
“code”: “250”,
“message”: “8BITMIME”
},
{
“code”: “250”,
“message”: “AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH”
},
{
“code”: “250”,
“message”: “ENHANCEDSTATUSCODES”
},
{
“code”: “250”,
“message”: “PIPELINING”
},
{
“code”: “250”,
“message”: “CHUNKING”
},
{
“code”: “250”,
“message”: “SMTPUTF8”
}
]
},
{
“cmd”: “AUTH PLAIN AHBwYWJ3b2x0ZEBnbWFpbC5jb20A*****”,
“response”: [
{
“code”: “534”,
“message”: “5.7.9 Application-specific password required. For more information, go to”
},
{
“code”: “534”,
“message”: “5.7.9 https://support.google.com/mail/?p=InvalidSecondFactor d2e1a72fcca58-73dbf8c038asm6394408b3a.20 - gsmtp”
}
]
}
]

Could you please assist me in resolving this issue? Thank you for your help!

5

It seems like you’ve not setup “App passwords” properly. There’s a link in the logs which you can check to fix the problem. We also have a guide on how to configure email auth with Google here - https://www.passbolt.com/docs/admin/emails/email-server/google/.