Hi @ITsupport
Unfortunately with such lack of context it is impossible to help you.
You might have missed it but there is a standard process for posting new topics in the Installation issues category. It is explained here and your post should follow the template below:
Checklist
[ ] I have read intro post: About the Installation Issues category
[ ] I have read the tutorials, help and searched for similar issues
[ ] I provide relevant information about my server (component names and versions, etc.)
[ ] I provide a copy of my logs and healthcheck
[ ] I describe the steps I have taken to trouble shoot the problem
[ ] I describe the steps on how to reproduce the issue
Thanks in advance.