About the Installation Issues category


Do you have issues setting up passbolt? The community has your back! Please use github only to report bugs.

Important: before creating an issue please:

  1. Double check the tutorials steps and read the troubleshooting advice.
    – See. https://passbolt.com/help/tech/install

  2. Search the community forum for similar issues and try to follow the resolution steps if applicable.

  3. Provide your system information:
    – Server operating system name and version
    – Web server name and version
    – Database server name and version
    – Php version
    – Passbolt version

  4. Provide a copy of your healthcheck running as the web server user
    – See. https://passbolt.com/help/tech/install#toc_troubleshoot

  5. Describe the problem thoroughly with as much details as possible so that people can reproduce the issues.
    – What steps did you take?
    – What happened?
    – What did you expect instead?

Passbolt won't send mails but send_test_email does
[v2.0.0-rc2] That version of GPGAuth is not supported and server key not in keyring
[v2.0.0] That version of GPGAuth is not supported
New Installation - PHP not processing
MissingControllerException after installation
Some newbie questions and issues
Passbolt 2.5.0 install on Centos 7 stuck on step 7
RedHat supported or CentOS script modifiable...?
Error! Something unexpected happened. The setup cannot be completed
Email issues when trying to recover lost or new password
Passbolt Minor Update unkown error
Can't login after update
The public key cannot be used to verify a signature after upgrade to 2.4.0
Can I install passbolt on a webserver
Can I install passbolt on a webserver
How to setup with mariadb?
404 error after first time install
Cannot login - The plugin is installed but not configured
Centos7 installation / Invalid installer signature
FreeBSD/Apache Tips
PDODriverTrait.php not found
GPG verify fails (Other actions)
Cant run Passbolt
CSRF Token mismatch
Segmentation fault (Core dumped) error
Container restarted - unable to login
SQL Errors right after install via docker
Can't navigate to site once installed
Kubernetes Deployment unable to connect to MySQL server
Healthcheck: No marker found in /var/.../gpg.php, line 166
Could not verify server key. Unable to encrypt the verify token. Error encrypting message: Could not find valid key packet for encryption in key ...222f
The private key cannot be used to do anything here
Migration error on upgrade from 1.6.10 to 2.0.7
Email not sending after upgrading to v2
An Internal error has occured
Passbolt is not sending email
How to upgrade instance to pro?
Error after upgrade from 1.6.10 to 2.0.7
As a user I should be able to use passbolt API in a subdirectory
Long password not entirely visible in the "Edit" window, after you click the "eye" icon
Unknown column 'EmailQueue.to' in 'field list'
Passbolt v2.0.0-rc hangs at "decrypting..."
Healthcheck error for clean v2.0.0-rc2 install
Passbolt in docker behind reverse proxy
Recover account on a network without email
Uncaught CacheException: Cache engine "_cake_core_" is not properly configured
InitKeyring failed to load
Redirect Loop htaccess on MacOS Server
New install - HTTP ERROR 500
Docker Install and CLI
Install passbolt behind an existing Nginx Reverse Proxy
LDAP AD: can't re-add users
Stuck on "loading, please wait" and JS errors after upgrade to v2 from v1
The OpenPGP key for the user could not be imported in GnuPG
Passbolt installation issues Centos 7
Passbolt installation issues
Passbolt 2.5.0 install on Debian 9.6 stuck on step 7