Checklist
[x] I have read intro post: About the Installation Issues category
[x] I have read the tutorials, help and searched for similar issues
[x] I provide relevant information about my server (component names and versions, etc.)
[x] I provide a copy of my logs and healthcheck
[x] I describe the steps I have taken to trouble shoot the problem
[x] I describe the steps on how to reproduce the issue
Hello, I have a passbolt container running on GKE in the latest version, it works for over a year, but last week after update it started giving this message: Could not verify the server key. Server internal error. Check with your administrator, I already ran the health check, I tried to export the key, but without success, could anyone help me?
Message:
Health Check:
/ __ \____ _____ ____/ /_ ____ / / /_
/ // / __ `/ / / __ / __ / / _/
/ / // ( | ) // / // / / /
// _,///./_//__/
Open source password manager for teams
Healthcheck shell
Environment
[PASS] PHP version 7.4.28.
[PASS] PCRE compiled with unicode support.
[PASS] The temporary directory and its content are writable and not executable.
[PASS] The logs directory and its content are writable.
[PASS] GD or Imagick extension is installed.
[PASS] Intl extension is installed.
[PASS] Mbstring extension is installed.
Config files
[PASS] The application config file is present
[WARN] The passbolt config file is missing in /etc/passbolt/
[HELP] Copy /etc/passbolt/passbolt.default.php to /etc/passbolt/passbolt.php
[HELP] The passbolt config file is not required if passbolt is configured with environment variables
Core config
[PASS] Debug mode is off.
[PASS] Cache is working.
[PASS] Unique value set for security.salt
[PASS] Full base url is set to
[PASS] App.fullBaseUrl validation OK.
[FAIL] Could not reach the /healthcheck/status with the url specified in App.fullBaseUrl
[HELP] Check that the domain name is correct in config/passbolt.php
[HELP] Check the network settings
SSL Certificate
[PASS] SSL peer certificate validates
[PASS] Hostname is matching in SSL certificate.
[PASS] Not using a self-signed certificate
Database
[PASS] The application is able to connect to the database
[PASS] 26 tables found
[PASS] Some default content is present
[PASS] The database schema up to date.
GPG Configuration
[PASS] PHP GPG Module is installed and loaded.
[PASS] The environment variable GNUPGHOME is set to /var/lib/passbolt/.gnupg.
[PASS] The directory /var/lib/passbolt/.gnupg containing the keyring is writable by the webserver user.
[FAIL] The server OpenPGP key is not set
[HELP] Create a key, export it and add the fingerprint to config/passbolt.php
[HELP] See. Passbolt Help | Installation
[PASS] The public key file is defined in config/passbolt.php and readable.
[PASS] The private key file is defined in config/passbolt.php and readable.
[FAIL] The server key fingerprint doesnāt match the one defined in config/passbolt.php.
[HELP] Double check the key fingerprint, example:
[HELP] sudo su -s /bin/bash -c āgpg --list-keys --fingerprint --home /var/lib/passbolt/.gnupgā root | grep -i -B 2 āSERVER_KEY_EMAILā
[HELP] SERVER_KEY_EMAIL: The email you used when you generated the server key.
[HELP] See. Passbolt Help | Installation
[FAIL] The server public key defined in the config/passbolt.php (or environment variables) is not in the keyring
[HELP] Import the private server key in the keyring of the webserver user.
[HELP] you can try:
[HELP] sudo su -s /bin/bash -c āgpg --home /var/lib/passbolt/.gnupg --import /etc/passbolt/gpg/serverkey_private.ascā root
[FAIL] The server key does not have a valid email id.
[HELP] Edit or generate another key with a valid email id.
Application configuration
[PASS] Using latest passbolt version (3.6.0).
[PASS] Passbolt is configured to force SSL use.
[PASS] App.fullBaseUrl is set to HTTPS.
[PASS] Selenium API endpoints are disabled.
[PASS] Search engine robots are told not to index content.
[PASS] Registration is closed, only administrators can add users.
[PASS] Serving the compiled version of the javascript app
[PASS] All email notifications will be sent.
JWT Authentication
[PASS] The JWT Authentication plugin is enabled
[PASS] The /etc/passbolt/jwt/ directory is not writable.
[PASS] A valid JWT key pair was found
[FAIL] 5 error(s) found. Hang in there!