Hello I have been trying to get my Passbolt to work correctly for a few days now.
But I am kinda stuck below are the things I tried.
Some pointers would be helpful thanks.
Checklist
[x] I have read intro post: About the Installation Issues category
[x] I have read the tutorials, help and searched for similar issues
[x] I provide relevant information about my server (component names and versions, etc.)
[x] I provide a copy of my logs and healthcheck
[x] I describe the steps I have taken to trouble shoot the problem
[x] I describe the steps on how to reproduce the issue
What happens:
A user tries to register, he follows all instructions and gets the welcome mail. Everything working fine so far but when the user tries to login it shows the following error:
Sorry, you have not been signed in.
Something went wrong, the sign in failed with the following error:
Could not import the user OpenPGP key.
The error log under /var/log/passbolt/error.log shows:
2021-09-20 14:10:44 Error: [Authentication\Authenticator\UnauthenticatedException] Authentication is required to continue in /usr/share/php/passbolt/vendor/cakephp/authentication/src/Controller/Component/AuthenticationComponent.php on line 177
Request URL: /auth/is-authenticated.json
Client IP: 10.0.0.121
Server info:
Ubuntu 20.04 upgraded from 18.04 maybe even 16.04 not sure about that
The passbolt installation was originally installed with the script you provided but was migrated to package
2GB RAM and 2vcpu
Running the latest version of Passbolt CE 3.2.1-3
Things I tried:
*Reading multiple threads with similar problems
*checked the database, the new user was there with a gpg key
*Server time was 2 hours behind the actual time > Fixed
*Update from 3.2.0 to 3.2.1
*Enabled debug mode, checked log files
*Tried moving to a new server using an unofficial guide, that didnt really worked out so I am still on this server
*changed permissions on /home/www-data/.gnupg because of the "gpg: WARNING: unsafe permissions " i got while running:
sudo -H -u www-data /bin/bash -c “gpg --list-keys”
This also only list the keys of users back to february and the new user is missing! This might be reason of the error?
I can even see the gpg key of the user in the admin backend:
SSL is working fine despite the error in the healthcheck
healthcheck
root@passbolt:/usr/share/php/passbolt# sudo -H -u www-data bash -c “./bin/cake passbolt healthcheck”
____ __ ____
/ __ \____ _____ ____/ /_ ____ / / /_
/ // / __ `/ / / __ / __ / / _/
/ / // ( | ) // / // / / /
// _,///./_//__/
Open source password manager for teams
Healthcheck shell
Environment
[PASS] PHP version 7.4.23.
[PASS] PCRE compiled with unicode support.
[PASS] The temporary directory and its content are writable.
[PASS] The public image directory and its content are writable.
[PASS] The logs directory and its content are writable.
[PASS] GD or Imagick extension is installed.
[PASS] Intl extension is installed.
[PASS] Mbstring extension is installed.
Config files
[PASS] The application config file is present
[PASS] The passbolt config file is present
Core config
[FAIL] Debug mode is on.
[HELP] Set debug = false; in config/passbolt.php
[PASS] Cache is working.
[PASS] Unique value set for security.salt
[PASS] Full base url is set to https://passbolt.xxx.de
[PASS] App.fullBaseUrl validation OK.
[PASS] /healthcheck/status is reachable.
SSL Certificate
[FAIL] SSL peer certificate does not validate
[FAIL] Hostname does not match when validating certificates.
[WARN] Using a self-signed certificate
[HELP] fopen(): SSL operation failed with code 1. OpenSSL Error messages:
error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
fopen(): Failed to enable crypto
fopen(https://passbolt.xxx.de/healthcheck/status.json): failed to open stream: operation failed
Database
[PASS] The application is able to connect to the database
[PASS] 25 tables found
[PASS] Some default content is present
[PASS] The database schema up to date.
GPG Configuration
[PASS] PHP GPG Module is installed and loaded.
[PASS] The environment variable GNUPGHOME is set to /var/lib/passbolt/.gnupg.
[PASS] The directory /var/lib/passbolt/.gnupg containing the keyring is writable by the webserver user.
[PASS] The server OpenPGP key is not the default one
[PASS] The public key file is defined in config/passbolt.php and readable.
[PASS] The private key file is defined in config/passbolt.php and readable.
[PASS] The server key fingerprint matches the one defined in config/passbolt.php.
[PASS] The server public key defined in the config/passbolt.php (or environment variables) is in the keyring.
[PASS] There is a valid email id defined for the server key.
[PASS] The public key can be used to encrypt a message.
[PASS] The private key can be used to sign a message.
[PASS] The public and private keys can be used to encrypt and sign a message.
[PASS] The private key can be used to decrypt a message.
[PASS] The private key can be used to decrypt and verify a message.
[PASS] The public key can be used to verify a signature.
Application configuration
[PASS] Using latest passbolt version (3.2.1).
[PASS] Passbolt is configured to force SSL use.
[PASS] App.fullBaseUrl is set to HTTPS.
[PASS] Selenium API endpoints are disabled.
[PASS] Search engine robots are told not to index content.
[WARN] Registration is open to everyone.
[HELP] Make sure this instance is not publicly available on the internet.
[HELP] Or set passbolt.registration.public to false in config/passbolt.php.
[PASS] Serving the compiled version of the javascript app
[PASS] All email notifications will be sent.
[FAIL] 3 error(s) found. Hang in there!
Any help would be greatly appreciated.
