Error while trying to configure Passbolt email setting with OVH smt settings

Installation Issues
1

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The account recovery email never arrives. Passbolt has been configured with an ovh account with the following parameters:

  EMAIL_DEFAULT_FROM_NAME: 'Noreply MyDomain.
  EMAIL_DEFAULT_FROM: 'no-reply@mydomain.ovh'
  EMAIL_TRANSPORT_DEFAULT_HOST: 'ssl://ssl0.ovh.net'
  EMAIL_TRANSPORT_DEFAULT_PORT: 465
  EMAIL_TRANSPORT_DEFAULT_USERNAME: "no-reply@mydomain.ovh"
  EMAIL_TRANSPORT_DEFAULT_PASSWORD: "SecretWords"
  EMAIL_TRANSPORT_DEFAULT_TLS: 'false'

I have also tried other configurations like

  EMAIL_DEFAULT_FROM_NAME: 'Noreply MyDomain'
  EMAIL_DEFAULT_FROM: 'no-reply@mydomain.ovh'
  EMAIL_TRANSPORT_DEFAULT_HOST: 'ssl0.ovh.net'
  EMAIL_TRANSPORT_DEFAULT_PORT: 587
  EMAIL_TRANSPORT_DEFAULT_USERNAME: "no-reply@mydomain.ovh"
  EMAIL_TRANSPORT_DEFAULT_PASSWORD: "SecretWords"
  EMAIL_TRANSPORT_DEFAULT_TLS: 'true'

But they all return the following error:

root@e788a08f7000:/usr/share/php/passbolt# bash -c “/usr/share/php/passbolt/bin/cake passbolt send_test_email --recipient=no-reply@myadomain.ovh”

 ____                  __          ____  
/ __ \____  _____ ____/ /_  ____  / / /_

/ // / __ `/ / / __ / __ / / _/
/ / // ( | ) // / // / / /
// _,///./_//__/

Open source password manager for teams

Debug email shell

Email configuration

Host: ssl://ssl0.ovh.net
Port: 465
Username: no-reply@mydomain.ovh
Password: *********
TLS: false
Sending email from: Noreply Disuarez no-reply@mydomain.ovh
Sending email to: no-reply@mydomain.ovh

Trace
[220] GARM-105G006 Wednesday, August 7, 2024
EHLO localhost
[250] OVH SMTP PROXY Hello
[250] SIZE 104857600
[250] ENHANCEDSTATUSCODES
[250] AUTH LOGIN PLAIN
[250] AUTH=LOGIN PLAIN
[250] 8BITMIME
AUTH PLAIN *****
[535] 5.7.1 Authentication failed
Could not send the test email.
Error: SMTP Error: 530 5.7.0 Authentication required.

2

Hello @diegodago98 , welcome to our community :smiley:

I am aware that OVH recently updated their own spam phishing filters and I have seen a similar issues some months ago where the account recovery emails due to the email subjects (“Your account recovery, $name!”) are being recognised as potential phishing from OVH.

Please, could you take a look on the OVH logs?